Troubleshooting What can I do if my Router keeps Rebooting randomly?
This Article Applies to:
TP-Link Routers
Background:
Going through the community, we found some customers sporadically reporting that the router randomly reboots itself. Some customers resolved the auto-reboot issue by replacing the power adapter, some got it fixed by updating router firmware, some got it resolved by modifying router settings, etc. This article aims to provide some basic suggestions for the issue.
Issue Description/Phenomenon:
When a router is rebooting itself or restarting, all the LEDs will flash automatically, it seems the router is just starting up. This may occur randomly or periodically, the internet will stop on all the client devices that connect to the router, wired and wirelessly when the router reboots itself, and it may take 2-5 minutes, then the internet is back to normal.
Troubleshooting Suggestions:
1. Check and confirm if there is a Reboot Schedule on the router, try to disable it if it is enabled.
Here we take the web GUI of the Archer AX10 for an example, you can find the Reboot Schedule under Advanced > System > Reboot as follows:
2. Ensure the power supply is stable in the house, and other devices are working stably all the time.
3. Put the router in a well-ventilated location or mount it vertically on a stand that permits the free flow of air, check the below guide to put the router in a proper location:
https://www.tp-link.com/support/faq/2606/
4. Be sure you are using the power adapter that came with the router.
5. Try to reset the router to the default factory following the FAQ.
6. Upgrade the router firmware to the latest. You can follow the guide: How to Upgrade the Firmware on the TP-Link Wi-Fi Routers?
If the router still reboots itself after checking all the above, it is suggested to comment below and be sure to provide the following information:
1. Model number, hardware, and firmware version of your TP-Link Router.
2. How many devices are connected to the router, wired, and wirelessly?
3. Is there any other setting or feature in your network that may cause this restart issue, or is there any special operation/activity in your network that causes the router to restart?
4. Does this issue happen when you purchased the router, or does it happen after running properly for some time?
5. Take and send a video recording of the router restarting process, especially the LED status.
Related Articles:
Archer C80v1&v2.2/C64v1/C6v4 Restarting Randomly
Archer AX73 V2 might reboot automatically when working together with some Range Extenders
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Hi, your case was escalated to the support engineers, it seems they are working on it with you actively. We will remind them to check your email.
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Yeah, it's been a month already! I am puzzled why you need a month to resolve an issue?
Issue me a new product and I will courier this to you.
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Check the power connectors. A loose power connection is the most common reason a modem may keep restarting. This can be a loose connection at the outlet, or at the power port on the back of your modem. Your entire home's internet connection depends on that modem. Troubleshooting your modem to stop random restarts should start with hardware first things like cables and power. Then work your way through software and setting issues. You will hopefully be able to fix the issue without having to replace the modem itself.
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Did you get to check my replies? Respond to my emails.
The new device is also getting restart after a few hours of working.
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Are you always using the original power adapter, which is 12 V ⎓ 1 A (you may verify this on the power adapter)?
Is the power supply in your home stable? We will report this to the local tech support, and see if there is anything they can help further.
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I do not know if it is a coincidence of some sort or not. These issues seem to have started after i connected my iPhone12 to the Wifi network.
To rule it out, i did switch off the Wifi on the phone. but the problem did not stop.
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@Kevin_Z Please check the which software these people are using (US or EU). I had the same issue and it seems I had upgraded to the US firmware instead of the EU firmware (which is what my model is).
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NoelCarson wrote
@Kevin_Z Please check the which software these people are using (US or EU). I had the same issue and it seems I had upgraded to the US firmware instead of the EU firmware (which is what my model is).
@NoelCarson Thank you very much for reminding me of the version concern. Is your router model also Archer AX23? How did you install the US firmware on the EU hardware? I think they are not compatible.
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