Troubleshooting What can I do if my Router keeps Rebooting randomly?
This Article Applies to:
TP-Link Routers
Background:
Going through the community, we found some customers sporadically reporting that the router randomly reboots itself. Some customers resolved the auto-reboot issue by replacing the power adapter, some got it fixed by updating router firmware, some got it resolved by modifying router settings, etc. This article aims to provide some basic suggestions for the issue.
Issue Description/Phenomenon:
When a router is rebooting itself or restarting, all the LEDs will flash automatically, it seems the router is just starting up. This may occur randomly or periodically, the internet will stop on all the client devices that connect to the router, wired and wirelessly when the router reboots itself, and it may take 2-5 minutes, then the internet is back to normal.
Troubleshooting Suggestions:
1. Check and confirm if there is a Reboot Schedule on the router, try to disable it if it is enabled.
Here we take the web GUI of the Archer AX10 for an example, you can find the Reboot Schedule under Advanced > System > Reboot as follows:
2. Ensure the power supply is stable in the house, and other devices are working stably all the time.
3. Put the router in a well-ventilated location or mount it vertically on a stand that permits the free flow of air, check the below guide to put the router in a proper location:
https://www.tp-link.com/support/faq/2606/
4. Be sure you are using the power adapter that came with the router.
5. Try to reset the router to the default factory following the FAQ.
6. Upgrade the router firmware to the latest. You can follow the guide: How to Upgrade the Firmware on the TP-Link Wi-Fi Routers?
If the router still reboots itself after checking all the above, it is suggested to comment below and be sure to provide the following information:
1. Model number, hardware, and firmware version of your TP-Link Router.
2. How many devices are connected to the router, wired, and wirelessly?
3. Is there any other setting or feature in your network that may cause this restart issue, or is there any special operation/activity in your network that causes the router to restart?
4. Does this issue happen when you purchased the router, or does it happen after running properly for some time?
5. Take and send a video recording of the router restarting process, especially the LED status.
Related Articles:
Archer C80v1&v2.2/C64v1/C6v4 Restarting Randomly
Archer AX73 V2 might reboot automatically when working together with some Range Extenders
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bharatThapa wrote
When will it be available? - The final release not #beta.
@bharatThapa Which beta firmware are you referring to?
May I know what is the model of your TP-Link router? Do you also experience reboot issue? Please let me know more details, then I will check how to proceed.
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@Kevin_Z since I upgraded, as requested by the support to fix Wifi disconnection, to latest Firmware available my router keeps rebooting randomly
2023-01-30 00:05:57 Led Controller INFO [927] Start to run WAN1_ON 2023-01-30 00:05:57 Led Controller INFO [927] Start to run WAN0_OFF 2023-01-30 00:05:57 Led Controller INFO [927] Start to run LAN_ON 2023-01-30 00:05:56 NAT INFO [9728] Initialization succeeded 2023-01-30 00:05:56 NAT INFO [9728] Initialization succeeded 2023-01-30 00:05:55 Traffic Statistics INFO [7684] Clear all stats because time changed
PS: No schedule reboot set
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pla wrote
@Kevin_Z since I upgraded, as requested by the support to fix Wifi disconnection, to latest Firmware available my router keeps rebooting randomly
- Firmware Version : 1.3.2 Build 20221103 Rel. 66297(5553)- Hardware Version : Archer AX10 v1.20I also tried to lower the wifi transmit power to potentially reduce an heat issue as others people explained in different threads of this forum.After my second contact to the support I reset factory my router.Unfortunately my AX1500 keeps rebooting, below log that appeared.2023-01-30 00:05:57 Led Controller INFO [927] Start to run WAN1_ON 2023-01-30 00:05:57 Led Controller INFO [927] Start to run WAN0_OFF 2023-01-30 00:05:57 Led Controller INFO [927] Start to run LAN_ON 2023-01-30 00:05:56 NAT INFO [9728] Initialization succeeded 2023-01-30 00:05:56 NAT INFO [9728] Initialization succeeded 2023-01-30 00:05:55 Traffic Statistics INFO [7684] Clear all stats because time changedPS: No schedule reboot set
@pla Can you please confirm the specific behavior of the random rebooting? Are all LEDs turning off then on in a minute?
It is suggested to email support.forum@tp-link.com with the subject [Forum ID 270746] Router keeps rebooting randomly for further investigation. Be sure to provide the following information:
1. How many devices are connected to the router, wired, and wirelessly?
2. Is there any other setting or feature in your network that may cause this restart issue, or is there any special operation/activity in your network that causes the router to restart?
3. Does this issue happen when you purchased the router, or does it happen after running properly for some time?
4. Take and send a video recording of the router restarting process, especially the LED status.
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Kevin_Z wrote
pla wrote
@Kevin_Z since I upgraded, as requested by the support to fix Wifi disconnection, to latest Firmware available my router keeps rebooting randomly
- Firmware Version : 1.3.2 Build 20221103 Rel. 66297(5553)- Hardware Version : Archer AX10 v1.20I also tried to lower the wifi transmit power to potentially reduce an heat issue as others people explained in different threads of this forum.After my second contact to the support I reset factory my router.Unfortunately my AX1500 keeps rebooting, below log that appeared.2023-01-30 00:05:57 Led Controller INFO [927] Start to run WAN1_ON 2023-01-30 00:05:57 Led Controller INFO [927] Start to run WAN0_OFF 2023-01-30 00:05:57 Led Controller INFO [927] Start to run LAN_ON 2023-01-30 00:05:56 NAT INFO [9728] Initialization succeeded 2023-01-30 00:05:56 NAT INFO [9728] Initialization succeeded 2023-01-30 00:05:55 Traffic Statistics INFO [7684] Clear all stats because time changedPS: No schedule reboot set
@pla Can you please confirm the specific behavior of the random rebooting? Are all LEDs turning off then on in a minute?
It is suggested to email support.forum@tp-link.com with the subject [Forum ID 270746] Router keeps rebooting randomly for further investigation. Be sure to provide the following information:
1. How many devices are connected to the router, wired, and wirelessly?
2. Is there any other setting or feature in your network that may cause this restart issue, or is there any special operation/activity in your network that causes the router to restart?
3. Does this issue happen when you purchased the router, or does it happen after running properly for some time?
4. Take and send a video recording of the router restarting process, especially the LED status.
Yes exactly this
1. 2 devices connected with wire, 5 devices wireless
2 As far as I know, no
3. Happen since updated to latest firmware
4. It's almost impossible as this is happening in a minute randomly
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Thanks very much for sharing all the detailed info. To address the issue and try to fix it, we would like to have a specialist look into this further via email.
Please check your mailbox later, and let us know if the issue is resolved.
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I think I've found a mistake. It is a bug that is caused by a fimvar and is still not solved. The point is that if you have a default system time server set. For me it was caused by a few things 1. Daylight Saving Time setting 2. NTP servers. ideally if you set it to something you have directly in the country. since I'm from SK so I have SK NTP.
The router always resets. So at least for me when the time change is recorded or the local time on the router is not the same as from the NTP.
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@pla I think I've found a mistake. It is a bug that is caused by a fimvar and is still not solved. The point is that if you have a default system time server set. For me it was caused by a few things 1. Daylight Saving Time setting 2. NTP servers. ideally if you set it to something you have directly in the country. since I'm from SK so I have SK NTP.
The router always resets. So at least for me when the time change is recorded or the local time on the router is not the same as from the NTP.
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@missosss123 Thank you. Honestly I just gave up with the support, they asked me to test 3 differents firmware and to send a picture of their power supply 
Seriously I just changed my router and won't buy any products from TP-Link or won't recommend it. We should not debug their product, we are customers, we paid the for a service/product.
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This issue has now plagued my TP Link Archer AX73 from past over 3 months. I'm based in India and is using ACT Broadband. I'm have been suspecting ISP connection over the router for over 3 months now. Generous ACT service people have been supporting me. Finally, we concluded the issue is with TP link router when my old reliable dlink ac1200 has been working without an issue from past 3 days. On TP Link one - I'm on latest firmware version. Router always was in use with the default power adapter. I have a UPS backup for the router. It is in well ventilated space.
Help me fix it if anyone has found a solution, it is the only wifi 6 router I have and now resting in the drawer. I'm back to old wifi standard and I'm disappointed.
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