Loses connection and web interface after 8 to 12 hours ... very frustrating

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Loses connection and web interface after 8 to 12 hours ... very frustrating

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21 Reply
Re:Loses connection and web interface after 8 to 12 hours ... very frustrating
2013-05-06 14:24:20
Hi;
So yesterday I saw the same thing where the router just hangs up and won't connect until I hard reset it. I honestly don't think it is a device problem as I am seeing this on all the devices 8+ that are connecting to the TP-Link and only when they are connected to the TP-Link, I put another router in parallel and that one seems to be working fine except when the DSL link goes down every few weeks.

So I think this is a TP-LINK issue. I have attached a file below, the error changes to 106 or 109 ....



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#12
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Re:Loses connection and web interface after 8 to 12 hours ... very frustrating
2013-05-06 16:25:26
Well the issue could also come from your ISP or your DNS provider. If your setting is 0.0.0.0 for the WAN and DHCP DNS then you fully relly on the DNS provided by your DSL modem.

What Primary / Secondary DNS configuration did you enter in the DHCP and WAN settings then ?

As for me, I chose to set the Primary / Secondary DNS in DHCP to 198.153.192.50 and 198.153.194.50 which are Norton ConnectSafe DNS which provide the Security + Pornography protection level and I have no issue at all.
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#13
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Re:Loses connection and web interface after 8 to 12 hours ... very frustrating
2013-05-06 17:25:36
1. How many devices do you connect to your router.
2. Have you tried switching to a different channel ? select 1,6 or 11
3. Do you do p2p ( torrents ) ?
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#14
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Re:Loses connection and web interface after 8 to 12 hours ... very frustrating
2013-05-07 15:01:42
We have up to 10 devices on the wireless, and yes I have tired auto channel and 1,6, and 11, but the problem persists,
I am not sure what p2p is? I am using Hola Proxy on Google Chrome, but that is only on my pc.
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#15
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Re:Loses connection and web interface after 8 to 12 hours ... very frustrating
2013-05-12 23:26:21

FreePix wrote

Well the issue could also come from your ISP or your DNS provider. If your setting is 0.0.0.0 for the WAN and DHCP DNS then you fully relly on the DNS provided by your DSL modem.

What Primary / Secondary DNS configuration did you enter in the DHCP and WAN settings then ?

As for me, I chose to set the Primary / Secondary DNS in DHCP to 198.153.192.50 and 198.153.194.50 which are Norton ConnectSafe DNS which provide the Security + Pornography protection level and I have no issue at all.


I don't think it is th ISP as the router that has the modem is fully functional - also what does the ISP have to do with the router locking up and or losing the WIFI signal and it hanging up?
Right now I have the TP-LINK on dynamic mode which basically is in series with the first router and acting just like another device with a DHCP address. There is no primary and DNS server per say.

IP Address: 10.0.0.7 Dynamic IP
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.0.138
DNS Server: 10.0.0.138 , 0.0.0.0

Do I need to contact TP-LINK? This product really sucks now, it should just work out of the box.
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#16
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Re:Loses connection and web interface after 8 to 12 hours ... very frustrating
2013-05-14 15:37:53
I reviewed the description of your problem (router locking up and/or WIFI signal lost)...

It is not sure if this is related to a hardware or software issue. Eventually one last thing you could try is to disable the DoS Protection in the Advanced Security menu as this may provide a better stability.

The other possibility may be that your issue may be related to a power supply defect. I you would use the warranty provided by your re-seller and ask for a router exchange.
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#17
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Re:Loses connection and web interface after 8 to 12 hours ... very frustrating
2013-05-16 18:47:36
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#18
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Re:Re:Loses connection and web interface after 8 to 12 hours ... very frustrating
2019-06-16 10:02:13
TP LINK need to start taking ownership of this issue. I am about to return my 3rd router which has these problems. As a consumer it is not my responsibility to troubleshoot a product. The router should just work. My ISP provides router works and has all the same parameters set. I only wanted TP LINK as I wanted to benefit from QOS. I cannot benefit when I cannot rely on the product to not randomly stop working. Way too many consumers experience these problems with TP LINK products. Where is the TP LINK support response to these questions in this forum?
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#19
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Re:Re:Re:Loses connection and web interface after 8 to 12 hours ... very frustrating
2019-06-17 07:06:37

Hi,

 

what is the model number of your device? And what is the current problem? 

 

Please provide more details, that will help a lot.

 

Thanks in advance, and have a nice day. 

 

Tizer wrote

TP LINK need to start taking ownership of this issue. I am about to return my 3rd router which has these problems. As a consumer it is not my responsibility to troubleshoot a product. The router should just work. My ISP provides router works and has all the same parameters set. I only wanted TP LINK as I wanted to benefit from QOS. I cannot benefit when I cannot rely on the product to not randomly stop working. Way too many consumers experience these problems with TP LINK products. Where is the TP LINK support response to these questions in this forum?

 

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#20
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Re:Re:Re:Re:Loses connection and web interface after 8 to 12 hours ... very frustrating
2019-06-17 15:33:53

Hi,

 

My model is the Archer VR400 (V2).

 

the current problem is that approximatel every 24-48 hours the router becomes unresponsive. No devices can connect to the internet, and when I try to login to the router to see if the broadband has dropped the router does not respond. The lack of access to the internet / router happens for all interaces including WiFi and LAN.

 

I have purchased two differnt variants of the router, this is the latest. Same issue.

 

Once the router is power cycled everything resumes as normal.

 

The issue is that if I continue to reset my router every two days the ISP will start to reduce the access spped assuming issues with the line. The PSTN line has been tested and gives 100% in the quality test. When I use a standard Technicolour router the connection is stable.  I opted to change to a TP Link solely for the benefit of QoS in my home network to ensure priority for work devices over personal devices.

 

Regards,

 

Tizer

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#21
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