Solution Archer AX20 Drops Internet Connection Since 1/7/2022 [RESOLVED]
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2022/10/13 Update:
This issue described in this article has been addressed and fixed within the latest official firmware, please check for the updates on the router web GUI or via the Tether App, or download and install the latest official version from the local website.
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This Article Applies to:
Archer AX10_V1.0/v1.20
Archer AX1500_V1.0
Archer AX1500_V1.20
Archer AX73_V1.0
Archer AX72_V1.0
Archer AX20_V1.0/V1.20
Archer AX20_V2.0
Archer AX1800_V1.20/V2.0
Archer AX21_V1.20/V2.0
Archer AX90_V1.0
Archer AX55_V1.0
Archer AX3200_V1.0
Archer C6U(EU)_V1.0
Issue Description/Phenomenon:
Some customers report that the router keeps dropping from the internet/modem since 1/7/2022, some mentioned this happens after they upgrade the router firmware to the latest 210901, the internet LED on the router would turn red/amber. This can be temporarily fixed by rebooting, power cycling, or releasing and renewing the WAN IP address on the router web GUI. If this is what you experienced with the Archer router recently, please continue reading on.
Available Solutions:
We here provide a beta firmware for the Archer router that aims to resolve the dropping issue, please give it a go, and let the community know if it works.
Download link (Updated on 2022-1-29):
Note: Be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding!
Updated on 2022-1-29:
The official firmware has been released for the following models already, please check for the updates on the router web GUI or via the Tether app.
Archer AX10_V1.0/v1.20
Archer AX1500_V1.0
Archer AX1500_V1.20
Archer AX73_V1.0
Archer AX72_V1.0
Archer AX20_V1.0/V1.20
Archer AX20(US)_V2.0
Archer AX20(EU)_V2.0 (Be aware that this official version is not available now from the router web or the download website, we provide an early release here in the community for those who have installed the previous version and have an issue with the 5GHz connection.)
Archer AX1800_V1.20/V2.0
Archer AX21_V1.20/V2.0
Archer AX90_V1.0
Archer AX55_V1.0
Archer AX3200_V1.0
How to upgrade the router firmware, please follow this guide.
If the dropping issue persists after performing the firmware update as mentioned above, it is suggested to comment below, or email support.forum@tp-link.com with the subject [Forum ID 521268] Archer AX20 Drops Internet Connection Since 1/7/2022. In either case, be sure to provide the following information:
1. Who is your ISP? What's the model of the modem?
2. Save and email the System Log on the router (System Tools > System Log). Don't reboot the router, if the internet doesn't recover automatically, please login to the router page, go to Advanced > Network > Internet, click on the Connect/Disconnect to recover the connection on the router.
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@pg7 Thanks for getting back. To assist and figure it out efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up.
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@NewTP I'm trying to update the firmware on my AX20 v1.2, but always get an "upload error" when trying to manually update the firmware with the beta in this thread. I downloaded this file "c6u_eu-up-ver1-0-6-P1[20220128-rel57518]_beta.zip" which I believe you'd indicated corrected this issue.
I tried on both a PC and a Mac, via Chrome, Edge, and Safari. I have 2 of the same model routers, and both systems exhibit the same behavior for both the connectivity and the error when trying to update the firmware.
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Did you unzip that .zip file? When choosing the firmware file to upgrade in management webpage, you have to select the .bin file which comes after unzipping the .zip format.
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Hello, so I started having this issue with my Archer AX20 v2.0 (AX1800 Wi-Fi 6 Router) today. It seems to lose connection and it will only pick it back up when rebooting the router. Only stays on for couple of minutes up to an hour.
What I find strange is that when going to "Download for Archer AX20" selecting V2 and Firmware the newest is Archer AX20(EU)_V2_210901 - Published Date: 2021-11-04
However the current firmware showing on the router is 2.1.6 Build 20220128 rel.15823(4555) which seems to be from 2022. When clicking check for updates it just comes up with "Firmware is up to date."
Any ideas?
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bLE123 wrote
Hello, so I started having this issue with my Archer AX20 v2.0 (AX1800 Wi-Fi 6 Router) today. It seems to lose connection and it will only pick it back up when rebooting the router. Only stays on for couple of minutes up to an hour.
What I find strange is that when going to "Download for Archer AX20" selecting V2 and Firmware the newest is Archer AX20(EU)_V2_210901 - Published Date: 2021-11-04
However the current firmware showing on the router is 2.1.6 Build 20220128 rel.15823(4555) which seems to be from 2022. When clicking check for updates it just comes up with "Firmware is up to date."
Any ideas?
@bLE123 2.1.6 Build 20220128 should be the latest version for Archer C20 v2.0, which is published on the local website:
https://www.tp-link.com/support/download/archer-ax20/v2/#Firmware
If you are still experiencing an issue with the internet connection, please keep an eye on the internet LED on the AX20 when the issue occurs, will it stay green or it turn orange? It's suggested to follow this guide to do more troubleshooting.
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I am facing the same problem with disconnection internet on AX 73. I think this thread is the best for this issue, though there are a few other topics on this forum.
So I haven't had a problem since buy (in the middle of July). but in last few day I have got a lot of "disconnections".
Today (as of the day of writing this post) I had 3 drops. What is annoying router doesn't want to return back. I have to change something in internet connection and save, or Release an Renew internet connection. I've changed DNS to Google, so I am analyzing the situation now (but this shouldn't be a solution, only a temporary workaround).
Firmware Version:
1.2.2 Build 20220317 rel.50456(4555)
Hardware Version:
Archer AX73 v1.0
logs:
####################################################################
# Archer AX73 System Log
# Time = 2022-08-24 14:47:45
# H-Ver = 1.0.0 ; S-Ver = 1.2.2 Build 20220317 rel.50456
# LAN: I = 192.168.0.1 ; M = 255.255.255.0 ; MAC = 14:EB:B6:AF:B7:30
# WAN: W = dhcp ; I = 95.108.13.13 ; M = 255.255.192.0 ; MAC = 14:EB:B6:AF:B7:31
# G = 95.108.0.1 ; D1 = 8.8.8.8 ; D2 = 78.152.23.70
# Clients connected: 3 ; WI-FI : 1
####################################################################
2022-08-24 14:19:23 upnp[17528]: <6> 217504 Service start
2022-08-24 14:19:23 upnp[17528]: <6> 217505 Service stop
2022-08-24 14:19:21 remote-management[17183]: <6> 282505 Service stop
2022-08-24 14:19:08 nat[15774]: <6> 211501 Initialization succeeded
2022-08-24 14:19:08 nat[15774]: <6> 211501 Initialization succeeded
2022-08-24 14:19:04 modem[1502]: <7> 292036 backup: switch network to WIRED.
2022-08-24 14:19:01 nat[14241]: <6> 211501 Initialization succeeded
2022-08-24 14:19:00 nat[14241]: <6> 211501 Initialization succeeded
2022-08-24 14:19:00 traffic-stats[7460]: <6> 269004 stats reset
2022-08-24 14:19:00 network[14103]: <6> 290005 Reload config
2022-08-24 14:18:59 modem[1502]: <7> 292041 backup: unset network type 1
2022-08-24 14:18:59 network[14103]: <6> 290004 Disconnect interface wan
2022-08-24 14:18:57 network[14103]: <6> 290004 Disconnect interface internet
2022-08-24 14:18:56 network[14103]: <6> 290100 Set WAN protocol to dhcp, operation is write
2022-08-24 14:15:39 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-24 14:15:39 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-24 14:15:39 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-24 14:15:38 upnp[3164]: <6> 217504 Service start
2022-08-24 14:15:37 upnp[3164]: <6> 217505 Service stop
2022-08-24 14:15:35 remote-management[2753]: <6> 282505 Service stop
2022-08-24 14:15:23 nat[909]: <6> 211501 Initialization succeeded
2022-08-24 14:15:23 nat[909]: <6> 211501 Initialization succeeded
2022-08-24 14:15:21 modem[1502]: <7> 292036 backup: switch network to WIRED.
2022-08-24 14:15:17 network[621]: <6> 290003 Connect interface wan
2022-08-24 14:15:11 nat[31991]: <6> 211501 Initialization succeeded
2022-08-24 14:15:10 nat[31991]: <6> 211501 Initialization succeeded
2022-08-24 14:15:09 modem[1502]: <7> 292041 backup: unset network type 1
2022-08-24 14:15:09 network[31972]: <6> 290004 Disconnect interface wan
2022-08-24 14:06:40 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-24 14:06:40 led-controller[1134]: <6> 288051 Start to run WAN0_ON
2022-08-24 14:06:40 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-24 13:13:10 upnp[14459]: <6> 217504 Service start
2022-08-24 13:13:10 upnp[14459]: <6> 217505 Service stop
2022-08-24 13:13:08 remote-management[14119]: <6> 282505 Service stop
2022-08-24 13:12:56 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-24 13:12:56 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-24 13:12:56 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-24 13:12:55 nat[12709]: <6> 211501 Initialization succeeded
2022-08-24 13:12:55 nat[12709]: <6> 211501 Initialization succeeded
2022-08-24 13:12:53 modem[1502]: <7> 292036 backup: switch network to WIRED.
2022-08-24 13:12:50 nat[11818]: <6> 211501 Initialization succeeded
2022-08-24 13:12:50 nat[11818]: <6> 211501 Initialization succeeded
2022-08-24 13:12:50 traffic-stats[7460]: <6> 269004 stats reset
2022-08-24 13:12:50 network[11678]: <6> 290005 Reload config
2022-08-24 13:12:49 modem[1502]: <7> 292041 backup: unset network type 1
2022-08-24 13:12:49 network[11678]: <6> 290004 Disconnect interface wan
2022-08-24 13:12:47 network[11678]: <6> 290004 Disconnect interface internet
2022-08-24 13:12:46 network[11678]: <6> 290100 Set WAN protocol to dhcp, operation is write
2022-08-24 13:06:30 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-24 13:06:30 led-controller[1134]: <6> 288051 Start to run WAN0_ON
2022-08-24 13:06:30 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-24 09:12:48 upnp[12082]: <6> 217504 Service start
2022-08-24 09:12:48 upnp[12082]: <6> 217505 Service stop
2022-08-24 09:12:47 remote-management[11789]: <6> 282505 Service stop
2022-08-24 09:12:35 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-24 09:12:35 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-24 09:12:35 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-24 09:12:34 nat[10453]: <6> 211501 Initialization succeeded
2022-08-24 09:12:34 nat[10453]: <6> 211501 Initialization succeeded
2022-08-24 09:12:32 modem[1502]: <7> 292036 backup: switch network to WIRED.
2022-08-24 09:12:30 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-24 09:12:30 led-controller[1134]: <6> 288051 Start to run WAN0_ON
2022-08-24 09:12:30 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-24 09:12:28 nat[9582]: <6> 211501 Initialization succeeded
2022-08-24 09:12:27 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-24 09:12:27 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-24 09:12:27 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-24 09:12:27 nat[9582]: <6> 211501 Initialization succeeded
2022-08-24 09:12:26 modem[1502]: <7> 292041 backup: unset network type 1
2022-08-24 09:05:16 network[19227]: <6> 290509 No config changed
2022-08-24 09:05:16 network[19227]: <4> 290702 Invalid arguments from webpages
2022-08-24 09:05:16 network[19227]: <6> 290150 Set mac clone
2022-08-24 09:05:16 network[19227]: <6> 290100 Set WAN protocol to dhcp, operation is write
2022-08-24 09:00:27 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-24 09:00:27 led-controller[1134]: <6> 288051 Start to run WAN0_ON
2022-08-24 09:00:27 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-24 02:24:16 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-24 02:24:15 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-24 02:24:15 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-24 02:24:13 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-24 02:24:13 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-24 02:24:13 led-controller[1134]: <6> 288051 Start to run LAN_OFF
2022-08-22 14:27:31 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-22 14:27:31 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-22 14:27:31 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-22 14:27:31 upnp[23674]: <6> 217504 Service start
2022-08-22 14:27:31 upnp[23674]: <6> 217505 Service stop
2022-08-22 14:27:28 remote-management[23326]: <6> 282505 Service stop
2022-08-22 14:27:15 nat[21956]: <6> 211501 Initialization succeeded
2022-08-22 14:27:15 nat[21956]: <6> 211501 Initialization succeeded
2022-08-22 14:27:14 modem[1502]: <7> 292036 backup: switch network to WIRED.
2022-08-22 14:27:11 network[21777]: <6> 290003 Connect interface wan
2022-08-22 14:27:06 nat[20867]: <6> 211501 Initialization succeeded
2022-08-22 14:27:05 nat[20867]: <6> 211501 Initialization succeeded
2022-08-22 14:27:04 modem[1502]: <7> 292041 backup: unset network type 1
2022-08-22 14:27:04 network[20860]: <6> 290004 Disconnect interface wan
2022-08-22 13:35:22 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-22 13:35:22 led-controller[1134]: <6> 288051 Start to run WAN0_ON
2022-08-22 13:35:22 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-22 06:18:26 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-22 06:18:26 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-22 06:18:26 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-22 06:18:23 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-22 06:18:23 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-22 06:18:23 led-controller[1134]: <6> 288051 Start to run LAN_OFF
2022-08-21 14:47:31 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-21 14:47:31 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-21 14:47:31 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-21 14:47:29 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-21 14:47:29 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-21 14:47:29 led-controller[1134]: <6> 288051 Start to run LAN_OFF
2022-08-18 05:58:18 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-18 05:58:18 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-18 05:58:18 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-18 05:58:16 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-18 05:58:16 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-18 05:58:16 led-controller[1134]: <6> 288051 Start to run LAN_OFF
2022-08-18 00:59:09 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-18 00:59:09 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-18 00:59:09 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-18 00:59:07 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-18 00:59:07 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-18 00:59:07 led-controller[1134]: <6> 288051 Start to run LAN_OFF
2022-08-16 03:32:37 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-16 03:32:37 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-16 03:32:37 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-16 03:32:26 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-16 03:32:26 led-controller[1134]: <6> 288051 Start to run WAN0_ON
2022-08-16 03:32:26 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-16 03:32:24 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-16 03:32:24 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-16 03:32:24 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-15 02:22:30 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-15 02:22:30 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-15 02:22:30 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-15 02:22:22 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-15 02:22:22 led-controller[1134]: <6> 288051 Start to run WAN0_ON
2022-08-15 02:22:22 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-15 02:22:20 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-15 02:22:20 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-15 02:22:20 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-14 19:12:50 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-14 19:12:50 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-14 19:12:50 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-14 19:12:48 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-14 19:12:48 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-14 19:12:48 led-controller[1134]: <6> 288051 Start to run LAN_OFF
2022-08-14 19:10:28 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-14 19:10:28 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-14 19:10:28 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-14 19:10:26 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-14 19:10:26 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-14 19:10:26 led-controller[1134]: <6> 288051 Start to run LAN_OFF
2022-08-14 19:09:01 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-14 19:09:01 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-14 19:09:01 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-14 19:06:12 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-14 19:06:12 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-14 19:06:12 led-controller[1134]: <6> 288051 Start to run LAN_OFF
2022-08-14 19:05:33 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-14 19:05:33 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-14 19:05:33 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-14 19:05:31 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-14 19:05:31 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-14 19:05:31 led-controller[1134]: <6> 288051 Start to run LAN_OFF
2022-08-14 07:12:38 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-14 07:12:38 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-14 07:12:38 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-14 07:12:36 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-14 07:12:36 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-14 07:12:36 led-controller[1134]: <6> 288051 Start to run LAN_OFF
2022-08-14 06:27:32 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-14 06:27:32 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-14 06:27:32 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-14 06:27:29 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-14 06:27:29 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-14 06:27:29 led-controller[1134]: <6> 288051 Start to run LAN_OFF
2022-08-12 08:48:21 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-12 08:48:21 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-12 08:48:21 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-12 08:48:16 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-12 08:48:16 led-controller[1134]: <6> 288051 Start to run WAN0_ON
2022-08-12 08:48:16 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-12 08:48:14 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-12 08:48:14 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-12 08:48:14 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-12 08:17:56 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-12 08:17:56 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-12 08:17:56 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-12 08:17:54 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-12 08:17:54 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-12 08:17:54 led-controller[1134]: <6> 288051 Start to run LAN_OFF
2022-08-12 02:29:47 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-12 02:29:47 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-12 02:29:47 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-12 02:29:44 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-12 02:29:44 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-12 02:29:44 led-controller[1134]: <6> 288051 Start to run LAN_OFF
2022-08-11 01:11:29 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-11 01:11:29 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-11 01:11:29 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-11 01:11:27 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-11 01:11:27 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-11 01:11:27 led-controller[1134]: <6> 288051 Start to run LAN_OFF
2022-08-08 14:26:54 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-08 14:26:54 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-08 14:26:54 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-08 14:26:49 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-08 14:26:49 led-controller[1134]: <6> 288051 Start to run WAN0_ON
2022-08-08 14:26:49 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-08 14:26:47 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-08 14:26:47 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-08 14:26:47 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-07 23:09:12 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-07 23:09:12 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-07 23:09:12 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-07 23:09:10 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-07 23:09:10 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-07 23:09:10 led-controller[1134]: <6> 288051 Start to run LAN_OFF
2022-08-07 16:46:36 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-07 16:46:36 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-07 16:46:36 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-07 16:46:30 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-07 16:46:30 led-controller[1134]: <6> 288051 Start to run WAN0_ON
2022-08-07 16:46:30 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-07 16:46:28 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-07 16:46:28 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-07 16:46:28 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-07 15:06:37 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-07 15:06:37 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-07 15:06:37 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-07 15:06:35 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-07 15:06:35 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-07 15:06:35 led-controller[1134]: <6> 288051 Start to run LAN_OFF
2022-08-07 13:56:42 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-07 13:56:42 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-07 13:56:42 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-07 13:56:42 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-07 13:56:42 led-controller[1134]: <6> 288051 Start to run WAN0_ON
2022-08-07 13:56:42 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-07 13:56:39 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-07 13:56:39 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-07 13:56:39 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-07 10:29:15 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-07 10:29:15 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-07 10:29:15 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-07 10:29:13 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-07 10:29:13 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-07 10:29:13 led-controller[1134]: <6> 288051 Start to run LAN_OFF
2022-08-05 22:43:53 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-05 22:43:53 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-05 22:43:53 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-05 22:43:48 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-05 22:43:48 led-controller[1134]: <6> 288051 Start to run WAN0_ON
2022-08-05 22:43:48 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-05 22:43:46 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-05 22:43:46 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-05 22:43:46 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-05 08:24:24 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-05 08:24:24 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-05 08:24:24 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-05 08:24:12 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-05 08:24:12 led-controller[1134]: <6> 288051 Start to run WAN0_ON
2022-08-05 08:24:12 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-05 08:24:10 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-05 08:24:10 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-05 08:24:10 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-04 01:50:54 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-04 01:50:54 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-04 01:50:54 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-04 01:50:46 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-04 01:50:46 led-controller[1134]: <6> 288051 Start to run WAN0_ON
2022-08-04 01:50:46 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-04 01:50:44 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-04 01:50:44 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-04 01:50:44 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-02 22:46:11 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-02 22:46:11 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-02 22:46:11 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-02 22:46:10 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-02 22:46:10 led-controller[1134]: <6> 288051 Start to run WAN0_ON
2022-08-02 22:46:10 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-02 22:46:08 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-02 22:46:08 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-02 22:46:08 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-02 22:41:53 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-02 22:41:53 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-02 22:41:53 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-02 22:41:47 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-02 22:41:47 led-controller[1134]: <6> 288051 Start to run WAN0_ON
2022-08-02 22:41:47 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-02 22:41:44 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-02 22:41:44 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-02 22:41:44 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-02 22:31:48 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-02 22:31:48 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-02 22:31:48 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-02 22:31:44 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-02 22:31:44 led-controller[1134]: <6> 288051 Start to run WAN0_ON
2022-08-02 22:31:44 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-02 22:31:42 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-02 22:31:42 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-02 22:31:42 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-02 10:18:21 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-02 10:18:21 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-02 10:18:21 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-02 10:18:20 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-02 10:18:20 led-controller[1134]: <6> 288051 Start to run WAN0_ON
2022-08-02 10:18:20 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-02 10:18:18 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-02 10:18:18 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-02 10:18:18 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-02 10:03:58 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-02 10:03:58 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-02 10:03:58 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-02 10:03:13 led-controller[1134]: <6> 288051 Start to run WAN1_ON
2022-08-02 10:03:13 led-controller[1134]: <6> 288051 Start to run WAN0_OFF
2022-08-02 10:03:13 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-02 10:03:12 upnp[11380]: <6> 217504 Service start
2022-08-02 10:03:12 upnp[11380]: <6> 217505 Service stop
2022-08-02 10:03:10 remote-management[11052]: <6> 282505 Service stop
2022-08-02 10:03:02 nat[9418]: <6> 211021 IPSEC ALG enabled
2022-08-02 10:03:02 nat[9418]: <6> 211021 L2TP ALG enabled
2022-08-02 10:03:02 nat[9418]: <6> 211021 PPTP ALG enabled
2022-08-02 10:03:02 nat[9418]: <6> 211021 SIP ALG enabled
2022-08-02 10:03:02 nat[9418]: <6> 211021 RTSP ALG enabled
2022-08-02 10:03:02 nat[9418]: <6> 211021 H323 ALG enabled
2022-08-02 10:03:02 nat[9418]: <6> 211021 TFTP ALG enabled
2022-08-02 10:03:02 nat[9418]: <6> 211021 FTP ALG enabled
2022-08-02 10:03:00 led-controller[1134]: <6> 288051 Start to run WAN1_OFF
2022-08-02 10:03:00 led-controller[1134]: <6> 288051 Start to run WAN0_ON
2022-08-02 10:03:00 led-controller[1134]: <6> 288051 Start to run LAN_ON
2022-08-02 10:02:59 traffic-stats[7460]: <6> 269001 Clear all stats because time changed
2022-03-17 00:00:50 nat[9418]: <6> 211501 Initialization succeeded
2022-03-17 00:00:49 nat[9418]: <6> 211501 Initialization succeeded
2022-03-17 00:00:49 led-controller[1134]: <6> 288051 Start to run STATUS_ON
2022-03-17 00:00:48 modem[1502]: <7> 292036 backup: switch network to WIRED.
2022-03-17 00:00:47 qos[9366]: <6> 259504 Service start
2022-03-17 00:00:47 qos[9366]: <6> 259503 Function disabled
2022-03-17 00:00:41 led-controller[1134]: <6> 288051 Start to run GENERAL
2022-03-17 00:00:30 traffic-stats[7449]: <6> 269504 Service start
2022-03-17 00:00:25 factory-reset[6827]: <6> 284504 Service start
2022-03-17 00:00:24 parental-control[6557]: <6> 229504 Service start
2022-03-17 00:00:24 parental-control[6557]: <6> 229502 Function enabled
2022-03-17 00:00:23 access-control[6385]: <6> 239504 Service start
2022-03-17 00:00:23 access-control[6385]: <6> 239503 Function disabled
2022-03-17 00:00:20 nat[5658]: <7> 211001 Flush conntrack
2022-03-17 00:00:20 nat[5658]: <6> 211502 Function enabled
2022-03-17 00:00:20 nat[5658]: <5> 211051 Create NAT chain succeeded
2022-03-17 00:00:19 nat[5658]: <6> 211501 Initialization succeeded
2022-03-17 00:00:18 nat[5658]: <6> 211501 Initialization succeeded
2022-03-17 00:00:17 basic-security[5252]: <6> 219504 Service start
2022-03-17 00:00:17 basic-security[5252]: <5> 219606 Flush conntrack table succeeded
2022-03-17 00:00:16 led-controller[1134]: <3> 288753 Config importing failed
2022-03-17 00:00:16 led-controller[1134]: <7> 288009 Failed to read _ON
2022-03-17 00:00:16 firewall[3696]: <6> 209504 Service start
2022-03-17 00:00:15 led-controller[1134]: <3> 288753 Config importing failed
2022-03-17 00:00:15 led-controller[1134]: <7> 288009 Failed to read _ON
2022-03-17 00:00:14 imb[4924]: <6> 218507 Daemon connection succeeded
2022-03-17 00:00:14 imb[4924]: <6> 218012 ARP Binding disabled
2022-03-17 00:00:14 imb[4924]: <6> 218506 Config interface initialization succeeded
2022-03-17 00:00:14 imb[4924]: <6> 218501 Initialization succeeded
2022-03-17 00:00:14 led-controller[1134]: <3> 288753 Config importing failed
2022-03-17 00:00:14 led-controller[1134]: <7> 288009 Failed to read _ON
2022-03-17 00:00:13 upnp[4532]: <6> 217504 Service start
2022-03-17 00:00:13 upnp[4532]: <6> 217505 Service stop
2022-03-17 00:00:13 led-controller[1134]: <3> 288753 Config importing failed
2022-03-17 00:00:13 led-controller[1134]: <7> 288009 Failed to read _ON
2022-03-17 00:00:12 led-controller[1134]: <3> 288753 Config importing failed
2022-03-17 00:00:12 led-controller[1134]: <7> 288009 Failed to read _ON
2022-03-17 00:00:10 led-controller[1134]: <3> 288753 Config importing failed
2022-03-17 00:00:10 led-controller[1134]: <7> 288009 Failed to read _ON
2022-03-17 00:00:10 remote-management[3972]: <6> 282505 Service stop
2022-03-17 00:00:09 led-controller[1134]: <3> 288753 Config importing failed
2022-03-17 00:00:09 led-controller[1134]: <7> 288009 Failed to read _ON
2022-03-17 00:00:09 led-controller[1134]: <6> 288051 Start to run WIFI2G_ON
2022-03-17 00:00:09 led-controller[1134]: <6> 288051 Start to run WIFI5G_ON
2022-03-17 00:00:08 led-controller[1134]: <3> 288753 Config importing failed
2022-03-17 00:00:08 led-controller[1134]: <7> 288009 Failed to read _ON
2022-03-17 00:00:08 led-controller[1134]: <3> 288753 Config importing failed
2022-03-17 00:00:08 led-controller[1134]: <7> 288009 Failed to read _ON
2022-03-17 00:00:08 led-controller[1134]: <3> 288753 Config importing failed
2022-03-17 00:00:08 led-controller[1134]: <7> 288009 Failed to read _ON
2022-03-17 00:00:07 led-controller[1134]: <3> 288753 Config importing failed
2022-03-17 00:00:07 led-controller[1134]: <7> 288009 Failed to read _ON
2022-03-17 00:00:07 led-controller[1134]: <3> 288753 Config importing failed
2022-03-17 00:00:07 led-controller[1134]: <7> 288009 Failed to read _ON
2022-03-17 00:00:03 modem[2019]: <7> 292032 proto_init_config: proto=qmi
2022-03-17 00:00:02 modem[1794]: <7> 292032 proto_init_config: proto=ncm
2022-03-17 00:00:01 modem[1516]: <7> 292032 proto_init_config: proto=3g
2022-03-17 00:00:00 time-settings[1163]: <6> 279504 Service start
1970-01-01 00:00:13 led-controller[1134]: <6> 288504 Service start
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dresiu wrote
I am facing the same problem with disconnection internet on AX 73. I think this thread is the best for this issue, though there are a few other topics on this forum.
So I haven't had a problem since buy (in the middle of July). but in last few day I have got a lot of "disconnections".
Today (as of the day of writing this post) I had 3 drops. What is annoying router doesn't want to return back. I have to change something in internet connection and save, or Release an Renew internet connection. I've changed DNS to Google, so I am analyzing the situation now (but this shouldn't be a solution, only a temporary workaround).
Firmware Version:
1.2.2 Build 20220317 rel.50456(4555)
Hardware Version:
Archer AX73 v1.0
Thank you for reaching out to us with all the detailed information.
Can I know who is your ISP? What kind of WAN Connection Type you are using on the AX73?
Have you ever tested if you can still get a stable connection if you connect a computer directly to the ISP modem? There are cases where the ISP internet or modem may run into an issue and you may get the disconnects on the router.
Does the AX73 still get the correct WAN IP address from the modem when the internet drops on the client devices? Please login to AX73's web interface page to confirm it next time when the issue happens.
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My ISP is "East & West" which is Polish local provider in Poznań. Maybe it is not very stable ISP but I had no problems like that before. I had TP-LINK ARCHER C1200 for 5 years and there were no problem with connections like that. I just think that class of router should recover to the good state.
I am using Dynamic WAN connection like here:
As I mentioned before I set primary DNS to Google, and secondary is this which is default from ISP.
And the connection status was marked as "Poor network":
And the logs before resetting:
It seems that the connection was broken from 00:52 to today's morning (I reached it out at 8:30).
After RELEASE and RENEW, connection was back to normal, without restarting Router or Modem. The IP is the same like other things.
In addition the modem is: ARRIS CM3200B (internet from cable TV).
So in my opinion logs are not very useful because there is only information about changing led color instead of a reason of connection problem.
And I think in this class of Router it should be "bulletproof", so it should restart connection or do something with it if there are some problems.
My logs after Releasing and renewing:
2022-08-26 08:53:23 UPnP INFO [14322] Service start
2022-08-26 08:53:22 UPnP INFO [14322] Service stop
2022-08-26 08:53:21 Remote Management INFO [13975] Service stop
2022-08-26 08:53:10 Led Controller INFO [1134] Start to run WAN1_ON
2022-08-26 08:53:10 Led Controller INFO [1134] Start to run WAN0_OFF
2022-08-26 08:53:10 Led Controller INFO [1134] Start to run LAN_ON
2022-08-26 08:53:08 NAT INFO [12476] Initialization succeeded
2022-08-26 08:53:08 NAT INFO [12476] Initialization succeeded
2022-08-26 08:53:06 3G4G DEBUG [1502] backup: switch network to WIRED.
2022-08-26 08:53:03 Network INFO [12268] Connect interface wan
2022-08-26 08:52:36 NAT INFO [10096] Initialization succeeded
2022-08-26 08:52:36 NAT INFO [10096] Initialization succeeded
2022-08-26 08:52:35 3G4G DEBUG [1502] backup: unset network type 1
2022-08-26 08:52:35 Network INFO [10093] Disconnect interface wan
2022-08-26 00:52:36 Led Controller INFO [1134] Start to run WAN1_OFF
2022-08-26 00:52:36 Led Controller INFO [1134] Start to run WAN0_ON
2022-08-26 00:52:36 Led Controller INFO [1134] Start to run LAN_ON
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Thank you very much for getting back with all the detailed info.
To assist and figure it out efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up.
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Hi @Kevin_Z
I was using the beta firmware you've given (1.1.0 Build 20220622 rel.36844(4555)) on my AX55 and it was working good, the connection was stable.
Today I've seen there's new firmware available: 1.1.1 Build 20220621 rel.71166
Does this contain the fix for our issue or should I wait with the update?
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