New Samsung A53 can't connect stable to Wifi on Deco X60, connection keeps dropping
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I bought a replacement phone for my Samsung Galaxy S8, the new Galaxy A53 5G. Already out of the box performing the installation I couldn't get a connection to my Wifi Mesh network (Deco X60). Once in a while it did actually connect but not for long and when disconnected it often coulnd't reconnect again. After being very patient I finally made it through the whole setup process, but the connections still dropped.
On my S8 (still works fine apart from battery life) I have no problems at all. Also my wife's phone (S9) and my 4 daughters (S8 and 3 diffferent Iphones) experience no problems with the wifi whatsoever. All the other objects (Smart-tv, e-reader, Chromecasts, etc) work fine as do my work-laptop and my wife's. We've got the Deco X60 Mesh network running since august 2021.
Of course I tried to find out what it could be, so I ran a lot of tests, trying ever 'switch' in the settings. Because I thought my new phone was the problem I even reset it to factory default and reran the whole setup again, but still the same problem. Eventually I set up a second wifi-network with my old router and to my surprise I had no problems connecting to that wifi at all. The new A53 isn't the problem, its wifi works fine and fast (run several tests) but the connection to my Deco X60 is the problem.
I've posted this same problem on the Samsung Members forum, and a guy told me to post my problem here for he has had the exact same problem and an alternative Firmware version was the solution for him. So hopefully it will work for me to. Where can I get such alternative firmware?
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@PJoter Hi, As we confirmed earlier, Deco X60 is not the problem. You could follow up on this post:
Some users mentioned Samsung support has replaced it with a new mainboard and some IC. Now, the connection becomes stable.
Thank you very much.
Best regards.
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Hi @David-TP , will the new Samsung 54 have the same issue as A53 connecting to X60 and X20?
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Hi, there hasn't been similar feedback on the Samsung A54 with Deco. I think if Samsung has fixed this issue on the A53, The new version A54 should not have this anymore.
Best regards.
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So I sent the phone in to service, and they replaced the motherboard. But it did not solve the issue.
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My motherboard was replaced, which partly solved the problem.
The connection was more stable than before, especially after my phone established a connection to the closest mesh node. But not stable enough.
What became more clear after replacing the motherboard was that the phone seemed to have problems choosing which node to connect to. It was going back and forth between the main node (which is further away from the phone) and the satellite node (which is closer).
So in the Deco app, there is an option to disable Mesh technology for individual devices. I disabled this feature for my phone, and the connection is now much more stable, although not perfectly stable.
I might consider blacklisting the main node in my phone, to see if this also makes it easier for the phone to decide which node to connect to, and then stay with that choice.
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I replaced my Deco M4 with Deco X60 over the weekend and have the same issue with A53 disconnecting from WiFi.
- Deco hardware v3.20, firmware 1.2.4. Main node downstairs and 2nd node upstairs.
- Phone A53 5G, software Android 14 / One UI 6.0 (latest version available with November 2023 security patches).
I noticed if I'm downstairs the A53 has no issues (connected to main unit at 5 GHz). If I go upstairs the WiFi connection keeps dropping out, as presumably the phone is trying to connect to the 2nd node.
Workaround:
In the Deco app I set the node preference to my main Deco and restarted WiFi on the phone. This resulted in stable connection when going upstairs - the A53 would stay connected to my main Deco but at 2.4 GHz.
I then changed the node preference back to auto, set WiFi band to 2.4 GHz, and restarted WiFi on the phone. Now my phone is stable and can roam between both Deco's at 2.4 GHz.
Looks like the issue is when roaming on 5 GHz frequency, possibly when roaming to a secondary node.
I may try to switch my main nodes between the 2, and test for disconnects when going downstairs. Will post back if I test this.
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