M7650 not working with GlobalProtect VPN

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M7650 not working with GlobalProtect VPN

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
M7650 not working with GlobalProtect VPN
M7650 not working with GlobalProtect VPN
2022-08-11 16:21:45
Model: M7650  
Hardware Version: V6
Firmware Version: 1.1.9 Build 220418 Rel.1027n

Router is working fine until I connect to corporate VPN, which is Global Protect.

 

At that point, first G4 connection rate drops to 0.0k/s and then also Wi-Fi connection is lost.

 

Given the fact I bought the device to work remotely, I would need your support to have the issue fixed.

 

thank you 

KRs

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#1
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Re:M7650 not working with GlobalProtect VPN
2022-08-12 03:43:32

  @Giocher 

 

Hi, may I know if you have any other 4G router available to test? If so, please insert the same SIM card into another 4G router and connect the same computer with GlobalProtect VPN to test if internet works fine and stable when the VPN is connected.

 

By the way, when the VPN is connected, the issue only happens on the specific computer with the VPN, or all the other client devices without VPN also lose internet?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#2
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Re:M7650 not working with GlobalProtect VPN
2022-08-12 06:37:31

  @Sunshine 

 

Hello, I've tried the same SIM card with my mobile phone as hotspot and VPN is working properly.

 

When VPN is connected all devices lose internet and then also Wi-Fi connection to the Tp link.

 

thanks 

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#3
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Re:M7650 not working with GlobalProtect VPN
2022-08-13 23:17:19

  @Sunshine it's the second thread I post and for both times I was asked a question and never received support after providing required info.

 

router works great without VPN, but I bought it for business and it would be a pity to return it, when maybe the issue could be fixed.

 

thanks in advance 

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#4
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Re:M7650 not working with GlobalProtect VPN
2022-08-15 07:00:20

  @Giocher 

 

Hi, we didn't receive such feedback before, could you please send an email to support.forum@tp-link.com and provide the following information? our engineer will continue to follow up your case:

1. Screenshot of Status page on M7650 web interface when internet stops working

2. System Log file saved on Advanced->Device->System Log page

3. How often does the problem happen when VPN is connected?

4. Country and ISP

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#5
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