xc220-g3v v2.30 VOIP one-way audio

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xc220-g3v v2.30 VOIP one-way audio

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xc220-g3v v2.30 VOIP one-way audio
xc220-g3v v2.30 VOIP one-way audio
2023-02-15 23:09:01 - last edited 2023-03-07 15:16:39
Tags: #VoIP
Model: General Product  
Hardware Version: V2
Firmware Version: 1.2.0 0.8.0 v6062.0 Build 220907 Rel.7774n

Hello, I recently got the XC220-G3v XPON model from an online retailer. I configured VOIP and it registered fine but when I make or receive a call via phone, my voice doesn't go through but I can hear the other person just fine. This seems like a SIP issue and I tried disabling and enabling SIP ALG but it didn't work. Any help is appreciated.

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#1
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Re:xc220-g3v v2.30 VOIP one-way audio-Solution
2023-03-07 15:16:31 - last edited 2023-03-07 15:16:39

  @sloj So I figured it out. If Internet is configured on the device VOIP works fine. But if internet is configured in bridge mode then VOIP has one-way audio issue which seems like a bug and that shouldn't happen. Now to fix this I deleted both Internet and VOIP configuration and then configured VOIP first and then Internet in bridge mode. Now VOIP works as intended.

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Re:xc220-g3v v2.30 VOIP one-way audio
2023-02-16 08:23:33

  @sloj 

Hi, since XC220-G3v is a specialized model designed by the local Internet Service Provider, It is suggested to contact the ISP for further assistance.

Thank you very much.

Best regards.

 

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Re:xc220-g3v v2.30 VOIP one-way audio
2023-02-16 14:43:53

  @David-TP I bought it from an online store, not from my ISP. I have a different ONT device from my ISP which has VOIP configured and it works just fine. The XC220-G3v also registers and I can make and receive calls but it has one-way audio issue which seems like a SIP issue on the device.

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#3
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Re:xc220-g3v v2.30 VOIP one-way audio
2023-02-17 12:49:41

  @CoreAI Does that model have a Phone port? Or are you using a VOIP phone via Ethernet connection.

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Re:xc220-g3v v2.30 VOIP one-way audio
2023-02-21 16:15:37 - last edited 2023-02-21 16:32:30

  @CoreAI So what did you mean when you said you have the same issue?

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Re:xc220-g3v v2.30 VOIP one-way audio
2023-02-25 11:34:48

  @CoreAI Yup. A general firmware upgrade should be available at least.

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Re:xc220-g3v v2.30 VOIP one-way audio-Solution
2023-03-07 15:16:31 - last edited 2023-03-07 15:16:39

  @sloj So I figured it out. If Internet is configured on the device VOIP works fine. But if internet is configured in bridge mode then VOIP has one-way audio issue which seems like a bug and that shouldn't happen. Now to fix this I deleted both Internet and VOIP configuration and then configured VOIP first and then Internet in bridge mode. Now VOIP works as intended.

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