@GPMLR 

only for tplink mr600 v2 

Dear Jio Support Team,

I am facing frequent connectivity issues while using my Jio 5G SIM in a TP-Link MR100 (2018) router. The system log of the device shows the following error repeatedly:

4G: ERROR: Unsupport PLMN, cannot find the section.

Due to this error, the internet connection is unstable and keeps disconnecting. The router works fine with other networks, which indicates the problem is related to Jio SIM compatibility.

Details:

• Name: Naveen Chaudhari

• Mobile Number: 8126764684

• Router Model: TP-Link MR100 (2018)

• Device Type: 4G LTE Router

• SIM Card: Jio 5G

• Issue: Frequent “Unsupport PLMN” error, unstable connection

I kindly request you to investigate this issue and provide a permanent solution or confirm whether the Jio 5G SIM is compatible with this router.

Looking forward to your assistance.

Thanks & Regards,
Naveen Chaudhari
Mobile: 8126764684

  @tp_link_mr100 

Dear Jio Support Team,

I am facing frequent connectivity issues while using my Jio 5G SIM in a TP-Link MR100 (2018) router. The system log of the device shows the following error repeatedly:

4G: ERROR: Unsupport PLMN, cannot find the section.

Due to this error, the internet connection is unstable and keeps disconnecting. The router works fine with other networks, which indicates the problem is related to Jio SIM compatibility.

Details:

• Name: Naveen Chaudhari

• Mobile Number: 8126764684

• Router Model: TP-Link MR100 (2018)

• Hardware Version: TL-MR100 v2.0 00000001

• Firmware Version: 1.4.0 0.9.1 v0001.0 Build 240313 Rel.60949n_Beta

• IMEI: 863228061908516

• Device Type: 4G LTE Router

• SIM Card: Jio 5G

• Issue: Frequent “Unsupport PLMN” error, unstable connection

I kindly request you to investigate this issue and provide a permanent solution or confirm whether the Jio 5G SIM is compatible with this router.

Looking forward to your assistance.

Thanks & Regards,
Naveen Chaudhari
Mobile: 8126764684

  @David-TP 

Hi sorry just saw the message been away for a while.

Archer MR600  I am fairly certain it is Vers 2

Regards

Bluey

  @Sunshine  Hi is there a firmware update or beta software for 464XLAT network support on Deco X50-5G ?? 

  @Bluey42 

Actually it is Version 3

  @Sourabh1980 

Sourabh1980 wrote

  @Sunshine I am using Archer NX 200 router. It works perfect with Airtel SIM but on JIO SIM, the internet is working on my macbook pro and Ipad pro. But neither on lan nor on mobile devices , internet is not working. I tried manual APN with PDP type : IPV4. But when selected this, the internet is not working at all on any devices. I am running this router on the latest software version: 1.0.0 3.0.0 v60e0.0 Build 240822 Rel.76438n ; Hardware version: Archer NX200 v2.0 00000000. Kindly support

Sunshine wrote

This Article Applies to:

All TP-Link LTE Gateway Routers including Archer MR600, TL-MR6400, etc.

 

Issue Description/Background:

Some customers reported that their Jio SIM card was working fine before, but the internet stops working after upgrading to 5G, old 4G Jio SIM card still works fine on the same device, while the 5G enabled Jio SIM card works on a smartphone or Jio's own router.

 

Available Solution
 

Before downloading and updating the following beta firmware, please verify the model number and hardware version on the product label, especially the models with x.0, x.20 and x.30 versions. Please note that the x.0, x.20 and x.30 are different versions and unable to use the same firmware. 

 

For Archer MR600(EU) V3: Archer_MR600(EU)_V3_230811 

For Archer MR600(EU) V2: Archer_MR600(EU)_V2_230801 

For TL-MR6400(EU) V5.30: TL-MR6400(EU)_V5.30_230801 

For TL-MR6400(EU) V5.20: TL-MR6400(EU)_V5.20_230815 

For Archer MR200(EU) V5.30: Archer_MR200(EU)_V5.30_230816 

For Archer MR200(EU) V5.20: Archer_MR200(EU)_V5.20_230815 

For Archer MR400(EU) V4.30: Archer_MR400(EU)_V4.30_230928 

For Archer MR600(EU) V1: Archer_MR600(EU)_V1_Builld_20231127 

For Archer MR200(EU) V5: Archer_MR200(EU)_V5_24040425

For Archer MR200(EU) V6: Archer_MR200(EU)_V6_24040425

For TL-MR6400(EU) V5: TL-MR6400(EU)_V5_20240425

For TL-MR100(EU) V2: TL-MR100(EU)_V2_240313

 

 

Notes:

1) If there is still no internet or no IPv4 address when using the above beta firmware with Jio 5G SIM card, please check the default APN profile settings on Advanced->Network->Internet page, if the PDP Type is not on "XLAT", please create a new profile manually and set PDP Type as "XLAT", leave other parameters the same as default profile, then check if the problem will be resolved.

 

If so, please share with us the MCC&MNC of your SIM card, so that we could update the default profile settings for your SIM card.

You could insert the Jio 5G SIM card into your smartphone, then check the APN profile settings on the phone to find the MCC and MNC, please share with us the screenshot, thanks a lot! 

 

2) The beta firmware is for Jio 5G SIM card only, please don't update it if you would like to use a different SIM card.

3) We will update this thread once there is any other beta firmware for other models or versions.

4) Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding

 

If internet still doesn't work with 5G Jio SIM after updating the above firmware, please make sure the PDP Type in the APN profile is XLAT, and provide the following information for further follow-up:

1. A screenshot of the Advanced > Status page.

2. A screenshot of the Advanced > Network > Internet page.

3. Save and send us the system log file. You can go to Advanced > System Tools > System Log page to save the log file.

4. Model number, hardware and firmware version of the TP-Link router. 

 

Do let the community know if there is anything else that we can help with. We are always happy to help.

Sunshine wrote

This Article Applies to:

All TP-Link LTE Gateway Routers including Archer MR600, TL-MR6400, etc.

 

Issue Description/Background:

Some customers reported that their Jio SIM card was working fine before, but the internet stops working after upgrading to 5G, old 4G Jio SIM card still works fine on the same device, while the 5G enabled Jio SIM card works on a smartphone or Jio's own router.

 

Available Solution
 

Before downloading and updating the following beta firmware, please verify the model number and hardware version on the product label, especially the models with x.0, x.20 and x.30 versions. Please note that the x.0, x.20 and x.30 are different versions and unable to use the same firmware. 

 

For Archer MR600(EU) V3: Archer_MR600(EU)_V3_230811 

For Archer MR600(EU) V2: Archer_MR600(EU)_V2_230801 

For TL-MR6400(EU) V5.30: TL-MR6400(EU)_V5.30_230801 

For TL-MR6400(EU) V5.20: TL-MR6400(EU)_V5.20_230815 

For Archer MR200(EU) V5.30: Archer_MR200(EU)_V5.30_230816 

For Archer MR200(EU) V5.20: Archer_MR200(EU)_V5.20_230815 

For Archer MR400(EU) V4.30: Archer_MR400(EU)_V4.30_230928 

For Archer MR600(EU) V1: Archer_MR600(EU)_V1_Builld_20231127 

For Archer MR200(EU) V5: Archer_MR200(EU)_V5_24040425

For Archer MR200(EU) V6: Archer_MR200(EU)_V6_24040425

For TL-MR6400(EU) V5: TL-MR6400(EU)_V5_20240425

For TL-MR100(EU) V2: TL-MR100(EU)_V2_240313

 

 

Notes:

1) If there is still no internet or no IPv4 address when using the above beta firmware with Jio 5G SIM card, please check the default APN profile settings on Advanced->Network->Internet page, if the PDP Type is not on "XLAT", please create a new profile manually and set PDP Type as "XLAT", leave other parameters the same as default profile, then check if the problem will be resolved.

 

If so, please share with us the MCC&MNC of your SIM card, so that we could update the default profile settings for your SIM card.

You could insert the Jio 5G SIM card into your smartphone, then check the APN profile settings on the phone to find the MCC and MNC, please share with us the screenshot, thanks a lot! 

 

2) The beta firmware is for Jio 5G SIM card only, please don't update it if you would like to use a different SIM card.

3) We will update this thread once there is any other beta firmware for other models or versions.

4) Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding

 

If internet still doesn't work with 5G Jio SIM after updating the above firmware, please make sure the PDP Type in the APN profile is XLAT, and provide the following information for further follow-up:

1. A screenshot of the Advanced > Status page.

2. A screenshot of the Advanced > Network > Internet page.

3. Save and send us the system log file. You can go to Advanced > System Tools > System Log page to save the log file.

4. Model number, hardware and firmware version of the TP-Link router. 

 

Do let the community know if there is anything else that we can help with. We are always happy to help.

Sunshine wrote

This Article Applies to:

All TP-Link LTE Gateway Routers including Archer MR600, TL-MR6400, etc.

 

Issue Description/Background:

Some customers reported that their Jio SIM card was working fine before, but the internet stops working after upgrading to 5G, old 4G Jio SIM card still works fine on the same device, while the 5G enabled Jio SIM card works on a smartphone or Jio's own router.

 

Available Solution
 

Before downloading and updating the following beta firmware, please verify the model number and hardware version on the product label, especially the models with x.0, x.20 and x.30 versions. Please note that the x.0, x.20 and x.30 are different versions and unable to use the same firmware. 

 

For Archer MR600(EU) V3: Archer_MR600(EU)_V3_230811 

For Archer MR600(EU) V2: Archer_MR600(EU)_V2_230801 

For TL-MR6400(EU) V5.30: TL-MR6400(EU)_V5.30_230801 

For TL-MR6400(EU) V5.20: TL-MR6400(EU)_V5.20_230815 

For Archer MR200(EU) V5.30: Archer_MR200(EU)_V5.30_230816 

For Archer MR200(EU) V5.20: Archer_MR200(EU)_V5.20_230815 

For Archer MR400(EU) V4.30: Archer_MR400(EU)_V4.30_230928 

For Archer MR600(EU) V1: Archer_MR600(EU)_V1_Builld_20231127 

For Archer MR200(EU) V5: Archer_MR200(EU)_V5_24040425

For Archer MR200(EU) V6: Archer_MR200(EU)_V6_24040425

For TL-MR6400(EU) V5: TL-MR6400(EU)_V5_20240425

For TL-MR100(EU) V2: TL-MR100(EU)_V2_240313

 

 

Notes:

1) If there is still no internet or no IPv4 address when using the above beta firmware with Jio 5G SIM card, please check the default APN profile settings on Advanced->Network->Internet page, if the PDP Type is not on "XLAT", please create a new profile manually and set PDP Type as "XLAT", leave other parameters the same as default profile, then check if the problem will be resolved.

 

If so, please share with us the MCC&MNC of your SIM card, so that we could update the default profile settings for your SIM card.

You could insert the Jio 5G SIM card into your smartphone, then check the APN profile settings on the phone to find the MCC and MNC, please share with us the screenshot, thanks a lot! 

 

2) The beta firmware is for Jio 5G SIM card only, please don't update it if you would like to use a different SIM card.

3) We will update this thread once there is any other beta firmware for other models or versions.

4) Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding

 

If internet still doesn't work with 5G Jio SIM after updating the above firmware, please make sure the PDP Type in the APN profile is XLAT, and provide the following information for further follow-up:

1. A screenshot of the Advanced > Status page.

2. A screenshot of the Advanced > Network > Internet page.

3. Save and send us the system log file. You can go to Advanced > System Tools > System Log page to save the log file.

4. Model number, hardware and firmware version of the TP-Link router. 

 

Do let the community know if there is anything else that we can help with. We are always happy to help.

 

 

 

Hi.  I have installed the upgrade Archer_MR600(EU)_V3_230811 .  However when I check my firmware version etc on the modem it now reads datacode202504291133 Ver3

 

This appears to be later than the beta version here?  How come?  Also I still have the watermark "Debug Use etc"  Any idea what is going on please?

 

Regards

Bluey