Telephony not working on TL-MR6500v(EU)_V1.20_210812

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Telephony not working on TL-MR6500v(EU)_V1.20_210812

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Telephony not working on TL-MR6500v(EU)_V1.20_210812
Telephony not working on TL-MR6500v(EU)_V1.20_210812
2023-05-28 15:58:50 - last edited 2023-05-29 01:05:42
Model: TL-MR6500v  
Hardware Version: V1
Firmware Version: 210812
1 2023-05-28 16:37:36 LTE Information ERROR: 0x00000010 QMI_ERR_NOT_PROVISIONED
2 2023-05-28 16:37:31 LTE Information ERROR: QMI NAS Get cell location info failed, ret = 0.
3 2023-05-28 16:37:31 LTE Information ERROR: result=1, error=13
4 2023-05-28 16:37:31 LTE Information ERROR: 0x0000000D QMI_ERR_NO_NETWORK_FOUND
5 2023-05-28 16:37:31 LTE Information ERROR: 0x00000010 QMI_ERR_NOT_PROVISIONED
6 2023-05-28 16:37:31 LTE Information ERROR: 0x00000010 QMI_ERR_NOT_PROVISIONED
7 2023-05-28 16:37:31 LTE Information ERROR: 0x00000010 QMI_ERR_NOT_PROVISIONED
8 2023-05-28 16:37:26 LTE Information ERROR: 0x00000010 QMI_ERR_NOT_PROVISIONED
9 2023-05-28 16:37:24 LTE Information WARN: Release request 0x542F9B39 res end.
10 2023-05-28 16:37:24 LTE Information WARN: Release request 0x542F9B39 type:0x00000050 res.
11 2023-05-28 16:37:24 LTE Information USER: Start voice dial call send successfully.
12 2023-05-28 16:37:24 LTE Information ERROR: 0x00000047 QMI_ERR_INVALID_QMI_CMD
13 2023-05-28 16:37:21 LTE Information ERROR: 0x00000010 QMI_ERR_NOT_PROVISIONED
14 2023-05-28 16:37:21 LTE Information ERROR: 0x00000010 QMI_ERR_NOT_PROVISIONED
15 2023-05-28 16:37:16 LTE Information ERROR: 0x00000010 QMI_ERR_NOT_PROVISIONED
16 2023-05-28 16:37:11 LTE Information ERROR: 0x00000010 QMI_ERR_NOT_PROVISIONED
17 2023-05-28 16:37:11 LTE Information ERROR: 0x00000010 QMI_ERR_NOT_PROVISIONED
18 2023-05-28 16:37:06 LTE Information ERROR: 0x00000010 QMI_ERR_NOT_PROVISIONED
19 2023-05-28 16:37:00 LTE Information ERROR: 0x00000010 QMI_ERR_NOT_PROVISIONED
20 2023-05-28 16:37:00 LTE Information ERROR: 0x00000010 QMI_ERR_NOT_PROVISIONED
21 2023-05-28 16:37:00 LTE Information ERROR: 0x00000010 QMI_ERR_NOT_PROVISIONED
22 2023-05-28 16:36:55 LTE Information ERROR: 0x00000010 QMI_ERR_NOT_PROVISIONED
23 2023-05-28 16:36:50 LTE Information USER: Receive a new gw sms and save it successfully.
24 2023-05-28 16:36:50 LTE Information ERROR: New sms count is 1
25 2023-05-28 16:36:50 LTE Information ERROR: 0x00000010 QMI_ERR_NOT_PROVISIONED
26 2023-05-28 16:36:50 LTE Information ERROR: 0x00000010 QMI_ERR_NOT_PROVISIONED
27 2023-05-28 16:36:46 HTTPD Notice Clear log.

 

This log are generated with:

- a call from outside;

- an sms from the operator that says "Ehi your phone was out of reach" referred at the previous call;

- a call from the analog phone connected on the rj11;

 

Both call are mute, when you call no ring at all is eard on both ways.

 

anyway this is the state from the device:

Please help, I've contacted italian TP link support but they've send a wrong link for voip and then they disappeared.

 

I'm using VoLTE, the sim in a smartphone is working fine.

Please tell me if this product is supposed to work or not, so I can ask a change to my reseller.

Thanks, BR

 

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#1
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6 Reply
Re:Telephony not working on TL-MR6500v(EU)_V1.20_210812
2023-05-29 02:51:04

  @iamstressed 

 

Hi, you mean the MR6500v with Vodafone SIM cannot make any outgoing calls or receive any incoming calls, right? 

Did you enable VoLTE on the MR6500v? please confirm it on Advanced->Telephony->Telephony Mode, it is on VoLTE mode by default but the VoLTE is off, which means it will fall back to 3G for voice service, is there still 3G service in your area?

 

If problem still exists no matter the VoLTE is enabled or not, please insert the same Vodafone SIM in your smartphone, then try to make calls or receive calls on the phone, please also monitor if the smartphone will stay on 4G when on call or fall back to 3G or 2G, which is very important.

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#2
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Re:Telephony not working on TL-MR6500v(EU)_V1.20_210812
2023-05-29 09:21:46

Dear  @Sunshine,

 

thanks for the reply, I confirm that:  the MR6500v with Vodafone SIM cannot make any outgoing calls or receive any incoming calls.

 

VoLTE is turned ON, it's enabled, I can receive and send SMS, only calls doesn't work.

My area is covered by both 4G and 3G.

I've tested the sim in my smartphone and VoLTE is used in call.

 

Please let me know if I can try anything else.

Thanks, BR

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#3
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Re:Telephony not working on TL-MR6500v(EU)_V1.20_210812
2023-05-29 11:56:37

  @iamstressed 

 

Hello, to assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up.

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#4
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Re:Telephony not working on TL-MR6500v(EU)_V1.20_210812
2023-05-30 06:19:44

I've received the creation ticket email, hope the senior engineer will solve the issue.

I'll update this post when I get some news.

Thank you @Sunshine

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#5
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Re:Telephony not working on TL-MR6500v(EU)_V1.20_210812
2023-06-12 06:34:32

  @iamstressed 

 

Hi,

 

I've checked your case and talked to the senior engineer, he is waiting for your email with new TeamViewer ID and Password, please note that TeamViewer password usually changes every time when you re-open it unless you set a fixed one manually.

So please reply to the previous email with your new TeamViewer ID and Password when you are ready.

 

In addition, EOL status will not affect the warranty, please don't worry, let's see if the issue can be located and solved by the senior engineer after the remote session.

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#7
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Re:Telephony not working on TL-MR6500v(EU)_V1.20_210812
2023-06-12 06:37:47

  @Sunshine thank you the senior engineer is now connected to my pc, hope he can solve the issue.

Thanks

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#8
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