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Ring cameras keep showing offline on XE75

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Ring cameras keep showing offline on XE75

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Ring cameras keep showing offline on XE75
Ring cameras keep showing offline on XE75
2024-10-23 12:22:53
Tags: #Network Connectivity #IoT Network #ring
Model: Deco XE75  
Hardware Version:
Firmware Version:

Hi guys,

 

Both my ring cameras and my doorbell keep showing offline on my Deco app while in reality they are online.

Any idea what to fix?

 

Thanks!

 

Ro

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#1
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3 Reply
Re:Ring cameras keep showing offline on XE75
2024-10-24 10:36:09

  @Hasayeret 

Thank you very much for the feedback.

Here are some suggestions for your reference:

1. Please disable "Fast Roaming" and "Beamforming" under Deco APP>More>Advanced.

2. Turn off "Mesh Technology" for the Ring cameras.

 

If the suggestions didn't help, please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

And did you enable Connection Alerts>Offline Notification on the Deco APP?

-If yes, can you share a screenshot of the constant offline notification?

 

Are the Ring devices connected to the Main Network/2.4GHz band, or IOT network?

Wait for your reply and best regards.

 

▶Check What's Currently Going on With Deco ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#2
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Re:Ring cameras keep showing offline on XE75
2024-10-24 10:38:55

  @David-TP  - thanks, i'll give it a try.

 

If I do that, would it have any impact on other devices that I have? (computers, phones etc.)

 

Thanks!

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#3
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Re:Ring cameras keep showing offline on XE75
2024-10-25 08:34:50

  @Hasayeret 

Hi, There suggestions shouldn't affect other connected clients.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#4
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Replies: 3

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Network Connectivity IoT Network
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