@Mark_Hunte 

Hi, thanks for posting question here.

Here are some suggestions for your reference:

Step 1: Go to Computer Management>Device Manager>Action>Scan for hardware changes, and check if it shows up in Network Adapters/Other Devices/Universal Serial Bus controllers.

Step 2: Plug the adapter into another PCI slot and do step 1 again, or install the adapter on another computer to see if it can be detected.
(Note: You need to shut down the computer before changing another PCI-E port)

Step 3: Right-click on My Computer>Properties>Hardware>Device Manager and double-click on "Universal Serial Bus Controller" to go to several "USB Root Hubs" and double-click on any one to open the Properties dialog and switch to the "Power Management" tab. Remove the checkbox before "Allow the computer to turn off this device to save power". Click OK to return, and restart the computer.

If all the above steps do not work, please follow this guide to share the system information of your computer.

  @Mark_Hunte 

Hi, thanks for your update.

Please check the USB port is fully plugged and the USB line is connected to the adapter tightly. You may try to unplug and replug for several times.

And it is sincerely suggested to install the adapter on another computer to double-check.

  @Mark_Hunte 

Hi,  I am afraid not. Now it is hard to see the problem is from the adapter or the port of your computer. So we suggest to test on another PC.