TD-W9980 crashing: TP-Link need to fix this issue ASAP!

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Re:TD-W9980 crashing: TP-Link need to fix this issue ASAP!
2016-07-05 01:48:07
Hi all - was there ever a solution to this issue? Our 9980 seems to be doing something similar!

The unit is just 10 months old and seems to be experiencing random restarts - the last two being in the middle of the night, or during the day when traffic is either very slow or non-existent. Again the wireless disappears meaning I can't get to the router, the wired system seems absolutely fine..!? It corrects itself in a random timeframe from a few seconds to hours...

I've tried cycling the wi-fi on/off button, which almost acts like a reset - weirdly this also cuts the wired connection as well, should it? When I lose the wireless, devices still say they are connected, all lights on the unit are normal.

I bit the bullet yesterday and went for the pin-hole reset, all appeared to be fixed, but the router has since rebooted itself twice. The router log is next to useless, as it loses the time index, but you can roughly work out when it fell over.

Stuck for options now, not particularly tech minded but giving the Apple Airport serious consideration, just for some fuss-free connectivity...

Here's an example of the log if anyone can shed any light?






























































































































































































































































































































































33 2016-07-04 15:28:08 DHCPD Notice Send ACK to 192.168.1.112
34 2016-07-04 15:28:08 DHCPD Notice Recv REQUEST from 90:B2:1F:BE:7C:EB
35 2016-07-04 15:28:07 DHCPD Notice Send ACK to 192.168.1.112
36 2016-07-04 15:28:07 DHCPD Notice Recv REQUEST from 90:B2:1F:BE:7C:EB
37 2016-07-04 15:28:06 DHCPD Notice Send OFFER with ip 192.168.1.112
38 2016-07-04 15:28:06 DHCPD Notice Recv DISCOVER from 90:B2:1F:BE:7C:EB
39 2016-07-04 15:04:03 DHCPD Notice Send ACK to 192.168.1.116
40 2016-07-04 15:04:02 DHCPD Notice Recv REQUEST from 28:E7:CF:E8:6E:70
41 2016-07-04 14:39:42 DHCPD Notice Send ACK to 192.168.1.111
42 2016-07-04 14:39:42 DHCPD Notice Recv REQUEST from C8:BC:C8:7D:83:D1
43 2016-07-04 14:39:04 PPP Information ppp0 sent [LCP ProtRej id=0x4 80 57 05 58 00 04]
44 2016-07-04 14:39:04 PPP Information ppp0 rcvd [IPV6CP TermReq id=0x58]
45 2016-07-04 14:39:03 DHCPD Notice Send ACK to 192.168.1.100
46 2016-07-04 14:39:03 DHCPD Notice Recv REQUEST from 6C:AD:F8:C1:AC:E9
47 1970-01-01 00:01:59 PPP Information ppp0 rcvd [IPCP ConfAck id=0x2
48 1970-01-01 00:01:59 PPP Information ppp0 sent [LCP ProtRej id=0x3 80 57 05 57 00 04]
49 1970-01-01 00:01:59 PPP Information ppp0 rcvd [IPV6CP TermReq id=0x57]
50 1970-01-01 00:01:59 PPP Information ppp0 sent [IPCP ConfReq id=0x2
51 1970-01-01 00:01:59 PPP Information ppp0 rcvd [IPCP ConfNak id=0x1
52 1970-01-01 00:01:59 PPP Information ppp0 sent [IPCP ConfAck id=0x29 ]
53 1970-01-01 00:01:59 PPP Information ppp0 rcvd [IPCP ConfReq id=0x29 ]
54 1970-01-01 00:01:59 PPP Information ppp0 sent [LCP ProtRej id=0x2 80 57 01 56 00 0e 01 0a 02 21 05 ff fe 7e 44 34]
55 1970-01-01 00:01:59 PPP Information ppp0 rcvd [IPV6CP ConfReq id=0x56 ]
56 1970-01-01 00:01:59 PPP Information ppp0 sent [IPCP ConfReq id=0x1 ]
57 1970-01-01 00:01:59 PPP Information ppp0 rcvd [CHAP Success id=0x1 "CHAP authentication success"]
58 1970-01-01 00:01:59 PPP Information ppp0 rcvd [LCP EchoRep id=0x0 magic=0x65fa8aeb]
59 1970-01-01 00:01:59 PPP Information ppp0 sent [CHAP Response id=0x1 <998d81866548116931b9a2dd18323108>, name = "bthomehub@btbroadban
60 1970-01-01 00:01:59 PPP Information ppp0 rcvd [CHAP Challenge id=0x1 <65a29cde71b688f1f5a1a42e99a5c90a7b6e5e27d3168134a3e675e86b9fe6
61 1970-01-01 00:01:59 PPP Information ppp0 sent [LCP EchoReq id=0x0 magic=0xf66b9847]
62 1970-01-01 00:01:59 PPP Information ppp0 rcvd [LCP ConfAck id=0x1 ]
63 1970-01-01 00:01:59 PPP Information ppp0 sent [LCP ConfAck id=0x4d ]
64 1970-01-01 00:01:59 PPP Information ppp0 rcvd [LCP ConfReq id=0x4d ]
65 1970-01-01 00:01:59 PPP Information ppp0 sent [LCP ConfReq id=0x1 ]
66 1970-01-01 00:01:59 PPP Information ppp0 sent [PADI Host-Uniq(0x00000a11)]
67 1970-01-01 00:01:57 PPP Error ppp0
68 1970-01-01 00:01:57 PPP Error ppp0 Timeout waiting for PADO packets
69 1970-01-01 00:01:37 PPP Information ppp0 sent [PADI Host-Uniq(0x0000098f)]
70 1970-01-01 00:01:27 PPP Information ppp0 sent [PADI Host-Uniq(0x0000098f)]
71 1970-01-01 00:01:23 PPP Information ppp0 sent [PADI Host-Uniq(0x0000098f)]
72 1970-01-01 00:01:21 DSL Notice xDSL Enter Showtime!!
73 1970-01-01 00:01:18 DHCPD Notice Send ACK to 192.168.1.105
74 1970-01-01 00:01:18 DHCPD Notice Recv REQUEST from 20:C6:EB:AF:CF:16
75 1970-01-01 00:01:18 DHCPD Notice Send OFFER with ip 192.168.1.105
76 1970-01-01 00:01:18 DHCPD Notice Recv DISCOVER from 20:C6:EB:AF:CF:16
77 1970-01-01 00:01:18 DHCPD Notice Recv RELEASE from 20:C6:EB:AF:CF:16
78 1970-01-01 00:01:07 DHCPD Notice Send ACK to 192.168.1.109
79 1970-01-01 00:01:07 DHCPD Notice Recv REQUEST from 00:0E:58:8A:AE:52
80 1970-01-01 00:01:06 DHCPD Notice Send ACK to 192.168.1.111
81 1970-01-01 00:01:05 DHCPD Notice Recv REQUEST from C8:BC:C8:7D:83:D1
82 1970-01-01 00:01:04 DHCPD Notice Send OFFER with ip 192.168.1.111
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#22
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Re:TD-W9980 crashing: TP-Link need to fix this issue ASAP!
2016-07-25 23:17:12
I too am having problems with my WD9980
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#23
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Re:TD-W9980 crashing: TP-Link need to fix this issue ASAP!
2016-07-26 16:54:53
Just to add; after contacting support and receiving some suggestions, disabling the uPnP seems to have done the trick - 20 days uptime and no restarts as yet. (I have no idea why this would work!)
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#24
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Re:TD-W9980 crashing: TP-Link need to fix this issue ASAP!
2016-10-10 20:15:11

KB350 wrote

Just to add; after contacting support and receiving some suggestions, disabling the uPnP seems to have done the trick - 20 days uptime and no restarts as yet. (I have no idea why this would work!)


Glad it seems to have fixed the issue for you, is it still presenting as resolved as far as your setup is concerned?

I worry about this being a valid fix though, as;


Universal Plug and Play (UPnP) is a standard that uses Internet and Web protocol s to enable devices such as PCs, peripherals, intelligent appliances, and wireless devices to be plugged into a network and automatically know about each other.


I'm using the latest firmware, which was released in January 2016;

Firmware version:0.6.0 1.13 v0021.0 Build 160125 Rel.52064n
Hardware version:TD-W9980 v1 00000001

I have various devices linked to one another, both internally and externally through the internet, therefore I simply cannot disable uPnP; it is simply impossible and to keep up with my current required setup.

Hmmm not looking good if this is the case.
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#25
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Re:TD-W9980 crashing: TP-Link need to fix this issue ASAP!
2016-10-10 20:16:21

neilmch wrote

Hi
I have been experiencing 5ghz dropouts and router crashes. I decided to buy a laptop cooler tray from poundland as it was the perfect size and now the router is working ok and keeping cool. I think the router is overheating and this is causing the problems. It could do with more vents in it. I updated to the latest firmware and it is working ok now with the fan attached


I'm intrigued, did you plug this in to the routers usb port for the cooler tray to be powered, or a wall power socket kind of power connection?
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#26
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Re:TD-W9980 crashing: TP-Link need to fix this issue ASAP!
2016-10-11 14:31:23

PhoenixUK wrote

Glad it seems to have fixed the issue for you, is it still presenting as resolved as far as your setup is concerned?

I worry about this being a valid fix though, as;



I'm using the latest firmware, which was released in January 2016;

Firmware version:0.6.0 1.13 v0021.0 Build 160125 Rel.52064n
Hardware version:TD-W9980 v1 00000001

I have various devices linked to one another, both internally and externally through the internet, therefore I simply cannot disable uPnP; it is simply impossible and to keep up with my current required setup.

Hmmm not looking good if this is the case.


Hi, up to a couple of weeks ago it was completely rock-solid, untouched frafew months. But, I recently have seen two of the old school dropouts, i.e. all wired connections perfect, wireless non-existent until a restart occurs. I'm using a fairly simple setup so I'm not sure the uPnP makes much difference to me. I'm also using theJan16 firmware.

Not sure if this makes a difference but; when it had the wireless loss I plugged in an old laptop to look at the log whilst the wireless was out - the log revealed nothing whatsoever out of the ordinary... it seemed to be functioning perfectly - aside of course from every wireless device in the house was out :) Weird
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#27
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