@Wayne-TP 

It even stores doorbell videos to the h500 hub & let's me view it on the app =/ ..

  @vroom2233 

for anyone having this same issue, i think its an "APP" issue, 

as they sent me a "beta" app - and although it shows offline " Doorbell "

but when you click it in the "beta app" it actually opens the doorbell  -  ( the defualt standard 3.17 app  - doesnt let you open the doorbell ) 

  @Fudgeybutter 

Hi I'm having exactly the same problem I've tried reinstalling the ap but nothing works even resetting the doorbell, how do you get the beta app?

  @Battlescarab

Get them to send you beta app,  

It still shows offline , but works , and you can view it. 

In thr end ( last week ) they asked me to send the doorbell back

So I'm.awaitint a replacement to see if it fixes it

I still think it's an app issue though, 

As normal app you can get norifications ( but it shows ofline and 0 battery )

On beta app it shows offlinr & 0 battery but it lets you access settings ciew live feed etc

and use as doorbell in video mode.  

  @vroom2233 

  @Fudgeybutter 

Beta app