tapo doorbell D210 missed calls
I have big problemm with a D210 doorbell.
After some hours of innactivity i dont get the video call when i press the bell neither any notification , and after few minutes i get a notification tha i vae a doorbell missed call.
I give all permissions on phone , i put the tapo application in the ''no put in sleep after inactivity '' list and the wifi access point is very near to the doorbvell so no wifi problem exist.
I set up the door bell wake up in ''event dectected'' and wake up sensitivity in 6 , and turn on person and movemet detection.
i have spent one week to fix the problem but with no result.
the doorbell is useless because i dont know if someone press the doorbell i will get a notification.
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You may refer to this article for troubleshooting. How to Troubleshoot Android Delayed Notifications on Tapo APP
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For your case, we recommend reaching out to our support team for further assistance. To contact the forum support, send an email to support.forum@tp-link.com with the following information.
Subject: [Forum Escalation][ID 849472] tapo doorbell D210 missed calls
Forum Nickname: adok13
Thread URL: https://community.tp-link.com/en/smart-home/forum/topic/849472
Product Info (Model, Hardware&Firmware Versions, Mac address, etc): [User Provided]
Description: [User Provided]
1. Description of the problem
2. Troubleshooting steps you've done
3. The time of the most recent occurrence: the time when the doorbell is pressed, and the time you received the 'Missed Call' notification.
Any Other Relevant Information (Logs, Config Files, Images, etc.):[User Provided]
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You may refer to this article for troubleshooting. How to Troubleshoot Android Delayed Notifications on Tapo APP
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i put tapo app in " dont put in sleep mode" list of battery setrings and until now i dont have any missed call. i hope that i wont get any m8ssed call again. thank you.
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@adok13 update
today i have again a missed call.
and a new problem , the call feature some times doesnt work , and i get a simple notification that someone ring the door.
I give up with this garbage .
I lost my money because this is a tapo app problem and i cant ask the seller for a refund.
NEVER AGAIN A TAPO DEVICE.
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For your case, we recommend reaching out to our support team for further assistance. To contact the forum support, send an email to support.forum@tp-link.com with the following information.
Subject: [Forum Escalation][ID 849472] tapo doorbell D210 missed calls
Forum Nickname: adok13
Thread URL: https://community.tp-link.com/en/smart-home/forum/topic/849472
Product Info (Model, Hardware&Firmware Versions, Mac address, etc): [User Provided]
Description: [User Provided]
1. Description of the problem
2. Troubleshooting steps you've done
3. The time of the most recent occurrence: the time when the doorbell is pressed, and the time you received the 'Missed Call' notification.
Any Other Relevant Information (Logs, Config Files, Images, etc.):[User Provided]
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@adok13 I have the same problem, same doorbell too (D210).. I also have the wake up settings at about 6-7 out of the 10, night mode set to infared etc
The last few months the doorbell would effectively turn off over night (just when you need it most), I've noticed that when I step in front of it, the doorbell's LED lights up and goes straight back out but no notification or recording..
Now the last 2-3 weeks since its last update its been gotten worse and the last two days I get no notifications or recordings regardless the time of day.. I've tried a new SD Card, deleting and re-installing the app, resetting my home router etc but nothing works.. I can literally stand in front of the doorbell walking back and forth and not notifications or recordings.
Since the latest update, I feel its pretty much dead.
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Pikeg wrote
@adok13 I have the same problem, same doorbell too (D210).. I also have the wake up settings at about 6-7 out of the 10, night mode set to infared etc
The last few months the doorbell would effectively turn off over night (just when you need it most), I've noticed that when I step in front of it, the doorbell's LED lights up and goes straight back out but no notification or recording..
Now the last 2-3 weeks since its last update its been gotten worse and the last two days I get no notifications or recordings regardless the time of day.. I've tried a new SD Card, deleting and re-installing the app, resetting my home router etc but nothing works.. I can literally stand in front of the doorbell walking back and forth and not notifications or recordings.
Since the latest update, I feel its pretty much dead.
Your case is more likely a detection issue. If the doorbell detects no event, there will be no notification or recording. You may refer to this article for troubleshooting first. What to do if the Detection feature is not working on the TP-Link Camera?
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