Critical Instability/Session Flapping on Deco BE65 Pro (v1.1.3) - Affects All Bands/Clients
Hi all,
I am experiencing a critical stability failure on my Deco network centered around the BE65 Pro (v1.1.3) firmware, which is causing constant client disconnection/reconnection cycling (session flapping) across all wireless bands.
It is crucial to note that my previous setup, utilizing three XE75 Pro units m, was rock solid and provided stable service for over a year. The instability began immediately upon introducing the BE65 Pro units and creating the mixed-mesh network.
I have performed exhaustive troubleshooting and isolated the issue to a fundamental bug in the BE65 Pro's client session management logic.
1. Hardware and Firmware Details
• Main Unit & Wired Satellite: 2x Deco BE65 Pro
• Firmware Version: 1.1.3
• Affected Clients: Numerous IoT devices (2.4 GHz) and high-bandwidth devices (5 GHz).
2. The Core Problem: Client Session Flapping
Devices on the network repeatedly disconnect and immediately reconnect every few seconds. In the Deco app, clients are constantly cycling between "Online" and "Offline," and in external apps (like Apple Home), devices remain stuck in an "Updating" state.
3. Exhaustive Troubleshooting & Conclusive Results
To conclusively isolate the issue, I performed the following steps, ruling out all common causes:
• Initial Setup Failure (Mixed-Mesh): The full 5-unit network (BE65 Pro Main + XE75 Pro Satellites) was immediately unstable, exhibiting severe steering failures and connection cycling.
• Test 1: Isolation to Pure BE65 Pro: I performed a full factory reset and configured the network using only the two BE65 Pro units (Main + Satellite). The network remained UNSTABLE, with the disconnection cycling observed across both 2.4 GHz and 5 GHz clients. This conclusively proves the bug is in the BE65 Pro v1.1.3 firmware.
• Test 2: Settings Elimination: I disabled all aggressive features, including Fast Roaming, Beamforming, and forced 20MHz channel width. The cycling persisted, ruling out a simple settings conflict.
• Test 3: Segregation Failure: I moved problematic clients to the built-in Deco IoT Network (dedicated 2.4 GHz, simpler logic). These clients also remained UNSTABLE, cycling constantly.
• Test 4: Preferred Deco Failure: The "Preferred Deco" function is non-functional for unstable clients (primarily on the IoT network), as they are failing to connect to the designated Deco unit.
The failure is confirmed to be a software bug that prevents the BE65 Pro from maintaining stable, persistent client sessions on any band, and it breaks core client management features like "Preferred Deco."
4. Action Requested
I have already opened a support case with TP-Link (Case Number: TKID251159167 ) but I haven't heard anything back yet.
Is there any solution to my problems?
is there a access to a stable Beta or Official Firmware version that resolves the core client session instability.
Is the BE65 Pro firmware team is aware of this critical instability bug in version 1.1.3.?
I appreciate any help. Thank you!
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Yeah I'm having the same issues with 1.2.0 beta.
I have a call scheduled for tonight at 8PM for remote assitance.
I even added my mixed mesh back in, so they can see that acting weird as well that way I don't have to do a calla gain later.
- Copy Link
- Report Inappropriate Content
I had a call scheduled for remote support at 8PM, no one showed up. Then scheduled a second call at 1AM and again no one has shown up. I sent follow up emails and no responses. This is ridiculous. I should not have to go through all this after unboxing a brand new purchased product! How can TP-Link sell a product that does not function?
Edit:
Also, I'm now having a new problem. All of my wifi cameras fail to load through Apple Home Kit while on wifi, but they load just fine when connecting on cellular. Additionally, when viewing ethernet cameras they work fine on a wired device. And on top of that, all the cameras native apps work properly wifi or not.
- Copy Link
- Report Inappropriate Content
Hi, sorry for the inconvenience.
Please hold on for a moment. I'll check with the senior engineer to see what happened.
Best regards.
- Copy Link
- Report Inappropriate Content
I appreciate it. I just want to know if i can get this to work before my return window closes.
- Copy Link
- Report Inappropriate Content
@Murtaza911 this is terrible!! I'm seeing more people with same or similar issues now in this support community.
TP Link, are you taking these concerns seriously? I'd suggest you pull that firmware from your product download page until you sort this mess out.
@Murtaza911 please keep this forum posted with any developments.
- Copy Link
- Report Inappropriate Content
They finally joined around 2AM, and went right at it. Spent about 3 hours trying to figure out whats going on. They SSHd into the routers running a bunch of commands.
It looked like everything was fixed, connection was very stable nothing was offline. Even the issue where some devices wouldn't adhere to the connection prefernce of thier ssigned node seems to have been fixed.
They also tried to sort out my camera issue. They were able to get the camers to stream again, but said it was only a temporary fix and if i reset the deco it would be undone. Need to wait for a response for the R&D team for a solution.
However, I woke up today to a bunch of disconnecting and reconnecting again. It seems to be much more stable than it was. But the problem still isn't fixed :(.
Not sure how how much more time to invest in this set up.
- Copy Link
- Report Inappropriate Content
@Murtaza911 Have u tried to disable MLO and 6 GHz network? Maybe there is a issue related to MLO and 6 GHz network.
- Copy Link
- Report Inappropriate Content
@Murtaza911 Appreciate the update to this tread. If a Senior Engineer isnt able to identify or offer solutions to reolve these critical bugs, this is concerning, and I'm not so sure what a Research & Devleopment function could offer.
The suggestion about switching off MLO and 6GHz I wouldn't even be entertaining, as the Senior Engineer would have suggested this, if it were a viable, if only temporary solution.
What is very odd, firmware 1.1.7, whilst has some bugs, is nowhere near the critical mess of 1.2.0 that some of us are experiencing. I'm not sure why TP Link wouldnt compare the change log between those two versions.. that may lead them to why some of these issues are occuring.
@David_TP-Link will you be kind enough to please keep this thread updated, and I'm sure you are now seeing more people adding threads in your community forum highlighting concerns with this firmware, and those like it.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@Murtaza911 Okay
- Copy Link
- Report Inappropriate Content
Information
Helpful: 3
Views: 1198
Replies: 49
