No internet from av500
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I have a problem, im using the TPLINK AV 500 for 4 years, and never had any problems. Lately the powerline extenders have no internet connection, They are connected but dont have any internet. Looking on my phone it says: connected but no internet.
I've connected it to the computer but I cannot access the details as the WiFi password is not being accepted when I'm looking on the LAN page.
Any help please?
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Hello @Pdn101 ,
Welcome to our community.
May I know what the model number of your device is? Please refer to
How to find the model number of your TP-Link device
How to find the hardware and firmware version of my TP-Link device
Which lights are on now? You can try resetting the powerline adapters and configure it again:
- For the models which start with TL-PAxxxx, press and hold the Pair button for 15s until all LEDs turn off and then come back on.
- For models beginning with TL-WPAxxxx, press and hold the Reset button for 10s. Release the button and all LEDs turn off. When the LEDs turn back on, the reset process is complete.
Then, please configure the powerline adapters again:How to secure (pair) the Powerline Network
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Hello @Pdn101 ,
Welcome to our community.
May I know what the model number of your device is? Please refer to
How to find the model number of your TP-Link device
How to find the hardware and firmware version of my TP-Link device
Which lights are on now? You can try resetting the powerline adapters and configure it again:
- For the models which start with TL-PAxxxx, press and hold the Pair button for 15s until all LEDs turn off and then come back on.
- For models beginning with TL-WPAxxxx, press and hold the Reset button for 10s. Release the button and all LEDs turn off. When the LEDs turn back on, the reset process is complete.
Then, please configure the powerline adapters again:How to secure (pair) the Powerline Network
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