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After reset Deco E4 seems to lock out network to router

After reset Deco E4 seems to lock out network to router

After reset Deco E4 seems to lock out network to router
After reset Deco E4 seems to lock out network to router
a week ago
Tags: #Network Connectivity
Model: Deco E4  
Hardware Version:
Firmware Version:

From deco e4 network I am not able to get any download data, while connecting directly to router is working fine, both with wifi and ethernet cable, which is same one connecting router to deco e4. 

 

4 days ago I did a factory reset of the entry deco e4 collection and setting up back. Now it seems I am in the same position. 

 

 

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Re:After reset Deco E4 seems to lock out network to router
Wednesday

  @DinoVoxel 

Hi, welcome to the community.

 

You can refer to the following instructions to troubleshoot.

1. Check the LED status on the main Deco. If the main Deco has a solid red light, please refer to the following instructions to troubleshoot: Main Deco turned red light
 

2. If the main Deco has a solid white LED, please connect your phone to Deco's Wi-Fi, go to the Deco app > More > Internet Connection > IPv4 page, what's the Internet IP address?
    If the Internet IP is valid, please try changing the DNS server: How to Change DNS Settings on Your TP-Link Deco
 

3. When connecting a PC directly to the front router, what's the IP address on the PC? 

 

4. Does Deco work in Router or AP mode?

 

Best Regards

>> Check What's Currently Going on With Deco >> Deco Wi-Fi Heatmap ready for all Deco models
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Tags

Network Connectivity