Apple TV has trouble to revive internet while connected to deco

Apple TV has trouble to revive internet while connected to deco

Apple TV has trouble to revive internet while connected to deco
Apple TV has trouble to revive internet while connected to deco
Wednesday
Model: Deco X50  
Hardware Version:
Firmware Version: 1.8.0 Build 25102213 Rel. 43970

Hi everyone,

I’m having a persistent connectivity issue with my Apple TV since I recently switched to a TP-Link Deco mesh system.

Before purchasing and installing the Deco, my Apple TV worked without any connectivity issues. Since moving to the Deco network, however, the Apple TV disconnects every time I power it on.

What’s strange is that the Apple TV still appears to be connected to the Wi-Fi network. It shows as connected on both the Apple TV and in the Deco app, but it doesn’t seem to send or receive any data. Apps won’t load, and there is effectively no network connectivity until I manually reset or reconnect the network connection on the Apple TV.

I’ve already tried several troubleshooting steps:

  • Disabled Mesh Technology/Roaming for the Apple TV so it stays connected to a single Deco unit.
  • Assigned the Apple TV to use only the 5 GHz band.
  • Restarted both the Apple TV and the Deco system multiple times.

Despite these changes, the issue remains exactly the same. Has anyone experienced similar behavior with an Apple TV on a Deco network? Are there any settings I should check or known compatibility issues between Deco and Apple TV devices?

One additional thing: I use a VPN on my Apple TV quite frequently. I’m not sure whether that could be contributing to the issue, but I wanted to mention it. That said, I was using the same VPN setup before switching to the Deco system and never experienced this problem, so the issue seems to have started only after installing the Deco network.

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Re:Apple TV has trouble to revive internet while connected to deco
Thursday

  @MR178 

Hi, 
You can try the following steps and see if they help.
  1. Disable the Fast Roaming and Beamforming features on the Deco app.
  2. Create a 2.4 GHz IoT or Guest Wi-Fi network for the Apple TV to connect and check whether it has an internet connection after connecting.
  3. Temporarily turn off/disconnect the VPN connection on your Apple TV to test.

 

If the same phenomenon persists, please confirm the following information.
  1. What's the model number of your Apple TV?
  2. If you manually reset/forget the Deco network on your Apple TV, then reconnect to it, whether the Apple TV will work until you power it on next time.

 

Best Regards

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