Network connection puzzle

Network connection puzzle

Network connection puzzle
Network connection puzzle
2026-09-05 19:31:46 - last edited 2026-09-05 19:37:58
Model: NE211-Outdoor   EAP772   ES208GP  
Hardware Version: V1
Firmware Version: 1.3.0 3.0.0 v60bb.0 Build 260413 Rel.45085n

I have just installed a new network at home consisting of an NE211 5G router outside the house feeding an ES208GP PoE switch wired to three EAP772 APs using the Omada Cloud Controller.   I cannot get the network to be stable and I don't understand what is happening.     When I plug it in and switch on I can connect to the wifi and connect all my Echos and smart home devices.   But then steadily in 10's minutes to hours most of them drop off and won't reconnect.   So currently my iPad shows it connected to the wifi but not to the internet while my iPhone alongside it shows connected to the wifi and the internet.      If I then put the IP address of the NE211 into the iPad it will connect to it and show it as connected to the 5G cellular but it can't reach the outside world including the Cloud Controller.   If I switch the iPad to Cellular it can reach the Controller and the controller can read the network

Which is the point that has me really scratching my head.   If the controller can connect throught the NE211 to see the APs on the network and the iPad can connect through the APs to see the NE211 why can't the iPad see the controller ( or anything on the internet) ?   And its not even as if it is always like that.   For about an hour after rebooting the system the iPad can connect to the internet through the wireless until it stops connecting.  Switching the wifi off and on won't reconnect it (it is connected to the wifi throughout but not the outside world).   The Echoes drop off in between 10 mins and a couple of hours and won't reconnect.   After the reboot one was happily streaming music and then suddenly stopped.   When you asked it to continue playing it gives you the trouble understanding that message which means its not connected to the internet.

 

I have seen one or two threads of similar problems when the network is wired not mesh and not seen a solution yet so any advice, thoughts, solutions would be very welcome as the system in not usuable as it is.   I suspect the NE211 being the issue.   Tomorrow I'll replace it with my old Huawei 4G router to see as last time I did that early on in the installation the network seemed to work fine. But I'll have to get the ladders out to retrieve the SIM from it outside.

 

I should add if I connect my iPad with a network cable to the NE211 everything works fine.   If I connect one EAP772 to the NE211 direct with a network cable (no switch) and connect to the EAP772 with wifi it exhibits all the problems above.

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Re:Network connection puzzle
2026-09-06 10:19:56

Done some more work and now know where the problem is.    I climbed a ladder to retrieve the SIM from the NE211 5G router outside and popped it back into my old Huawei 4G router.   Connected that to the switch in place of the NE211 and everything is back working.   All the Echoes reconnected.   A couple of smart home devices needed reconnecting but now everything is online and working.     So the question now is what is the problem with the NE211?   It says its a router (and I have it on router not bridge mode) but it clearly is the problem.   Is it a setup issue or device issue?

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Re:Network connection puzzle
2026-09-11 03:40:38

Hello  @TonyR2026 ,

Thanks for contacting our community.

 

You mentioned that the network connection stabilizes when you switch the 5G SIM card to the Huawei 4G router. This suggests that the settings on the NE211-outdoor unit might need adjustment. Have you compared the network settings of the Huawei 4G router with those of the NE211-outdoor unit?

 

Notice you have already contacted the local technical support team; could you share the latest updates? To avoid information gaps when communicating across platforms, we recommend staying in touch with the local technical support team.
You are also welcome to share updates here at any time, as well as any effective solutions you might eventually find.

 

Best Regards.

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