Black screen when trying to watch from a smart phone

Black screen when trying to watch from a smart phone
Black screen when trying to watch from a smart phone
2017-05-14 07:17:04
Model : NC450

Hardware Version : Not Clear

Firmware Version : 1.2.4 built 170322

ISP :

Hello to every one,
I have Samsung Grand prime smart phone and with the application provided by TP LINK I'm trying to watch the camera locally or using internet from a distance.. Unfortunately the smart phone show a black screen without a transfer rate (0 kb\s) but the label in the upper right corner of the screen shows "ON LINE"...I made a reset to the camera and to my smart phone but in vain....For an instance i had a transfer rate value 10 kb\s but still black screen....any suggestions to this kind of problem????
Thank you very much for your time...
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#1
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7 Replies
tap
2017-05-15 21:10:47

iraklis wrote

Model : NC450

Hardware Version : Not Clear

Firmware Version : 1.2.4 built 170322

ISP :

Hello to every one,
I have Samsung Grand prime smart phone and with the application provided by TP LINK I'm trying to watch the camera locally or using internet from a distance.. Unfortunately the smart phone show a black screen without a transfer rate (0 kb\s) but the label in the upper right corner of the screen shows "ON LINE"...I made a reset to the camera and to my smart phone but in vain....For an instance i had a transfer rate value 10 kb\s but still black screen....any suggestions to this kind of problem????
Thank you very much for your time...
.......................................Tap the screen to move to the live screen
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#2
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Re:Black screen when trying to watch from a smart phone
2017-05-18 17:05:17
I think the best you should bring your smartphone for experts to they exam and fix this error.
rolling sky
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#3
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Re:Black screen when trying to watch from a smart phone
2017-08-10 19:57:08

iraklis wrote

Model : NC450

Hardware Version : Not Clear

Firmware Version : 1.2.4 built 170322
.
ISP :

Hello to every one,
I have Samsung Grand prime smart phone and with the application provided by TP LINK I'm trying to watch the camera locally or using internet from a distance.. Unfortunately the smart phone show a black screen without a transfer rate (0 kb\s) but the label in the upper right corner of the screen shows "ON LINE"...I made a reset to the camera and to my smart phone but in vain....For an instance i had a transfer rate value 10 kb\s but still black screen....any suggestions to this kind of problem????
Thank you very much for your time...


Hi Irakils, is your app with the latest version?
do you also see a black screen when you watch the camera locally?
Have a try to watch the camera on tplinkcloud.com or login to camera's IP web management page.
Try a different phone if tplinkcloud.com show correctly.
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#5
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Re:Black screen when trying to watch from a smart phone
2017-11-08 16:03:23
Thank you for this tips excellent overview; this could be the sort of step that holds me though out the day.
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#7
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Re:Black screen when trying to watch from a smart phone
2018-01-12 18:19:48
Nice post
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#8
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Re:Black screen when trying to watch from a smart phone
2019-08-22 06:11:38 - last edited 2019-08-23 05:52:07

Ageed..Such an excellent post it is..Thank you so much for explaining every bit of it MyGiftCardSite

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#13
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Re:Black screen when trying to watch from a smart phone
2019-11-10 08:41:52

I think the issue is within your smart phone better to check it with vendor and check smartphone website for more information.

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#17
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