Archer MR200 - Loss of 4G - 'Error 1'
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Archer MR200 - Loss of 4G - 'Error 1'
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Archer MR200 - Loss of 4G - 'Error 1'
Posts: 4
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-08-29
Archer MR200 - Loss of 4G - 'Error 1'
2017-08-29 22:52:44
Tags:
Model :
Hardware Version :
Firmware Version :
ISP :
I have had an Archer MR200 router for around a year now and most of the time when it works it is absolutely fine and I get good signal.
Intermittently, I lose the 4G connection (but my phone on the same network works fine) but I am still able to access the router's firmware webpage and it has a dialog box that just says "Error 1". I cannot access any other page of the router's website and the only option I can select is to reboot the router and it reboots and then the connection is restored when it comes back up.
I reset my router yesterday afternoon and I have had to reset it again today - that's twice in 24 hours but sometimes it can go for days without a problem.
I tried to raise a ticket with TP-Link but none of their suggestions worked. I am in the UK on the EE network.
Hardware Version :
Firmware Version :
ISP :
I have had an Archer MR200 router for around a year now and most of the time when it works it is absolutely fine and I get good signal.
Intermittently, I lose the 4G connection (but my phone on the same network works fine) but I am still able to access the router's firmware webpage and it has a dialog box that just says "Error 1". I cannot access any other page of the router's website and the only option I can select is to reboot the router and it reboots and then the connection is restored when it comes back up.
I reset my router yesterday afternoon and I have had to reset it again today - that's twice in 24 hours but sometimes it can go for days without a problem.
I tried to raise a ticket with TP-Link but none of their suggestions worked. I am in the UK on the EE network.
#1
Options
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Thread Manage
16 Reply
Posts: 5
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2018-02-07
Re:Archer MR200 - Loss of 4G - 'Error 1'
2018-02-09 03:15:26
I also raised the problem with support and I called the helpdesk of my ISP. So far no reaction from TP-Link support. The ISP suggested to change the Network Mode to 3G Only, which I did. So far it is stable since 1.5 days so perhaps this has something to do either with 4G or with switching between 3G and 4G.
Btw. great that you received a reply from support already after half a year, I'm deeply impressed... As I purchased my router in October 2017 I still have warranty and if they wan't fix the thing within a week I will return it to the dealer and never ever buy TP-Link again!
Btw. great that you received a reply from support already after half a year, I'm deeply impressed... As I purchased my router in October 2017 I still have warranty and if they wan't fix the thing within a week I will return it to the dealer and never ever buy TP-Link again!
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#12
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Posts: 5
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2018-02-07
Re:Archer MR200 - Loss of 4G - 'Error 1'
2018-02-17 23:43:08
TP-Link replied to me that this is a known problem with Archer MR200 v1 and I can send them the device and they would repair it for free, but it will take "several weeks". I claimed that I can't be without net for several weeks, they said that they used to have replacement devices but they were not returned by the customers, therefore they canceled that service. And then they gave me the hint to approach the dealer where I bought the router. What I did and to my surprise they immediately replaced the device by a MR200 v2. It now works since more than 48 hours without any problems (I had to reboot the v1 after connection loss at least once per 24 hours, mostly more often). If this status will remain then I am more than happy.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#13
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Posts: 6
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2014-04-08
Re:Archer MR200 - Loss of 4G - 'Error 1'
2018-02-26 23:40:52
How do you do that talk to give solve the problem ????
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#14
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Posts: 5
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2018-02-07
Re:Archer MR200 - Loss of 4G - 'Error 1'
2018-02-27 05:44:54
LDinis wrote
How do you do that talk to give solve the problem ????
Sorry, LDinis, I don't understand your question.
If you want to know how did I get my problem solved so I have explained that briefly in my previous post. First I had an email conversation with TP-Link Support ( support.de@tp-link.com) and then, based upon their suggestion I went to the shop where I bought the router. The result was a replaced device that since then works without problems.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#15
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Posts: 6
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2014-04-08
Re:Archer MR200 - Loss of 4G - 'Error 1'
2018-02-28 01:26:29
pbskat wrote
Sorry, LDinis, I don't understand your question.
If you want to know how did I get my problem solved so I have explained that briefly in my previous post. First I had an email conversation with TP-Link Support ( support.de@tp-link.com) and then, based upon their suggestion I went to the shop where I bought the router. The result was a replaced device that since then works without problems.
Sorry my english, i understand now. Tks
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#16
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Posts: 5
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2018-02-07
Re:Archer MR200 - Loss of 4G - 'Error 1'
2018-03-01 01:30:39
LDinis wrote
Sorry my english, i understand now. Tks
No problem LDinis, my English isn't any better... :)
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#17
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Posts: 4
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-08-29
Information
Helpful: 0
Views: 6622
Replies: 16
Voters 0
No one has voted for it yet.
Tags
Report Inappropriate Content
Transfer Module
New message