What should I do if internet connection is not stable when the device is connected to TP-Link router?

Released On: 2018-11-05 12:08:32Last update time: 2018-11-14 19:38:38

You may find that your devices like your mobile phones and laptops lose internet connection constantly when they are connected to the router via Wi-Fi or Ethernet. It may be caused by many factors. Hence this FAQ will help you troubleshoot.

End-device means computer, laptop, front-device(s) means your modem or main router etc. which the TP-Link router is connected to.

 

 

 

Case 1

 

 

Step 1

Check whether the connection will be automatically restored after a few minutes. Check the Wi-Fi LED on the router when it happens and see if the wireless network can be found via your end-devices.

Step 2

It’s probably caused by wireless interference. To change wireless channel, channel width (refer to here) or get away from a wireless interference source, such as microwave oven, cordless phone, USB3.0 hard drive etc.

Step 3

Check firmware version of your router (here). Upgrade if it’s not the latest firmware. Contact our support if you need assistance upgrading the firmware.

Step 4

Contact TP-Link support with the information above for further assistance along with devices that are connected and operating system information.

 

 

Case 2

 

Note: Please only follow the steps below when there is no internet access.

Step 1

Log into the web management interface of the router.

Step 2

Check firmware version of your router (here). Upgrade if it’s not the latest firmware. Contact our support if you need assistance upgrading the firmware.

Step 3

Log into the router in order to check the WAN IP address, Default Gateway and DNS server. Write down all the parameters or take a screenshot. And save System Log (Advanced>System Tools>System Log).

Step 4

Contact TP-Link support with the information required above for further assistance.

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it often happened at my home. Sometimes can be so annoying when we are in a hurry to complete task. Especially when i was writing on

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Nice article, it really helps to resolve internet connection when the device is connected to TP-Link router, keep it up.
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What  I do in case if internet connection is not stable when the device is connected to TP-Link router


It’s probably caused by wireless interference. To change wireless channel, channel width or get away from a wireless interference source, such as microwave oven, cordless phone, USB3.0 hard drive etc.


After all set, i listen, read & Enjoy Wifi.

 

Thanks for the detailed guide about, been looking for this up to months.

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What should I do if the internet connection is not stable when the device is connected to a TPlink. You may find that your devices like your mobile phones and ... by http://epicfollowers.co.uk/

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Hello, I am using TP Link Archer C 60 router. For me the case 1 is applicable. During wireless connection, signal is dropping and the speed reduces to '0' at certain frequency continuously and the peak is not reached as per the maximum bandwidth provided by the ISP which. But by cable connection no issue found. Please suggest the solution. 

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@Jeffi  Yeah I know what you mean, happened to me in the past as well.

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Thanks for the very useful information. Already bookmarked it. 

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Hi,

Through this article I adjusted my tp link settings. Good Job! Thanks

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