RE550 AC1900 ethernet cable port not receiving

RE550 AC1900 ethernet cable port not receiving

RE550 AC1900 ethernet cable port not receiving
RE550 AC1900 ethernet cable port not receiving
16 hours ago
Model: RE550  
Hardware Version:
Firmware Version:

I have a number of outbuildings that I am connecting to the interent by using TP-Link powerline adapters.  I have one in my garage that is working fine with an RE550 AC1900 extender plugged into a TP-Link powerline adapter for power and from the adapter to the range extender via an ethernet cable for the internet. When I set this up, I just plugged it in and it got on with it and gave me wifi with an interent connection in the garage after about 30 seconds 

 

To connect to a shed (on the same mains circuit, and actually about 40 metres closer to the router than the garage),  I bought an identical RE, and powerline adapter and ethernet cable (from Amazon). Plugged it in, power happens, wifi happens, but no internet. The 2.4 and 5 GHz lights do not light up. I can see the wifi on my iPhone, but it says 'no internet connection'.

 

So I went and got the RE from my garage and plugged that into the powerline adapter and ethernet cable in the shed. After a few momets, it fired up and gave me wifi with interent. I took the new one and plugged that into the garage powerline adapter, and same as before - wifi but no internet. 

 

By swapping everything to everywhere, I confirmed it's only the new RE that doesn't work.  I tried to set it up according to the TP-Link app, got almost there and then it tells I am not connected to the internet.   So it seems that the etherent port does not do incoming.

 

Go to Amazon and request a return asking for a new one. That arrives and it's the same, wifi but no interent.

 

Could this be a duff batch?  Why does the one I've had in the garage for a month work fine, but these two recent ones don't?   Do I have to send this one back and hope for the best for a third one?

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Re:RE550 AC1900 ethernet cable port not receiving
14 hours ago

  @Yardsaway 

 

Hi,

 

When brand new out of the box a RE550 will be running in wireless range extender mode by default. In this mode it cannot receive Internet via its Ethernet port.

 

If the first RE550 works as you've described in your post, then you must have switched its operation mode from "Range Extender Mode" to "Access Point Mode". The RE550 won't switch the mode on its own, this has to be done by user.

 

So, in case you indeed just "plugged the new RE550 in" like you write in your post, but did not switch it to "Access Point Mode", then the result you are seeing is as expected.
 

In the web interface the mode can be switched via the "Change Mode" link at the top of the page. In the Tether app there should also be a menu for switching the operation mode.

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