Tapo Smart Camera Forums - Smart Home Community

TroubleshootingWhat to do if the battery drains quickly on my Tapo battery-powered camera/doorbell?

This Article Applies To All Tapo battery-powered cameras or doorbells Description The battery level of the Tapo battery-powered camera/doorbell drops very quick, for example, the power consumption exc

Motion DetectionBattery

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Wayne-TP

2Helpful

10188Views

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Connecting existing camera's to new EE fibre broadband

Just upgraded to full fibre broadband with EE but now unable to connect my Tapo TC40 cameras via the Tapo app. Cameras have been reset via the small push button behind the rubber cover several times,

By DOBBIN26

0Helpful

5Views

0Replies

Install Tapo App on windows 10

How to install Tapo App on my laptop windows 10

By HKD · Latest post 3 hours ago by men4ik1989

153Helpful

125613Views

28Replies

Severe Quality Switching Issue After Latest Firmware Update (Tapo C220)

Hello Tapo Support Team, I would like to report a serious issue that started only after the latest firmware update of my Tapo C220 camera. The problem is not related to Wi-Fi speed, but clearly caused

FirmwareDevice ConnectivityLive View

By AVNISH · Latest post 7 hours ago by AVNISH

0Helpful

96Views

2Replies

TroubleshootingWhat can I do if fail to stream the Tapo camera via the RTSP/ONVIF protocol?

Note: currently, some battery-powered cameras, such as Tapo C420, C400, and D230, do not support being viewed via the RTSP/ONVIF stream. 1. If the camera has subscribed to the Tapo Care service and in

ONVIF/RTSPHighlighted ThreadOfficial

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Solla-topee · Latest post 16 hours ago by Zhaoxiaohuai

58Helpful

64083Views

102Replies

Camera stopped recording

I don't see my Tapo C72 recording anything for the last 16 hours. I have an active TapoCare subscription. Please help.

Recording

By KRav

0Helpful

16Views

0Replies

Fixed! Tapo camera won't connect! tried 3 seperate networks?

Hi, Been trying to get the camera to connect for 2 days and it won't connect to the network. The app will connect to the camera, i think? as it shows in the wifi list and i'm able to go to the next st

By ChrisDaniels · Latest post 18 hours ago by srjit

7Helpful

5865Views

8Replies

Detection not working unless the app is open.

My Tapo td21 smart doorbell camera, is not detecting anything unless I open the app on my phone. Once I open the app it starts to detect, otherwise it doesn't. Any solution to this? My firmware is upt

Motion DetectionRecordingActivity Zone

By Needsomehlp1

0Helpful

17Views

0Replies

C425 Firmware not Updating and diffent on both cameras

I have two C425's bought at the same time. They have different Firmware Version's and they both say they are up to date, whether I check for update in the individual cameras, or via the Me option on t

Firmware

By David_G116 · Latest post 20 hours ago by David_G116

1Helpful

168Views

7Replies

Not recording sound.

My camera has stopped playing sound for some reason, both live view and recordings. I have deleted the camera and reinstalled, deleted the app and reinstalled, cleaned the camera and checked all the s

By Abi13

0Helpful

42Views

0Replies