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Hi there,

I recently both a TP link camera NC 450 model and successfully installed in my living room to watch my dog when I'm away.

The cameras is working perfectly when I'm in the apartment and connected to the same wifi as the camera but when I switch to 4G on my phone all gone, i can;t see the live view anymore.

I was expected to be working as soon as I connect to any wifi (more powerful connection) so i got in work and connected to the WIFI and same, no love view is saying the camera is not connected but the camera is connected as long as the green line on the cam is hard.

I'm disappointed as I was expected everything to be smooth and enjoy my new gadget but it looks like I cannot use it for what I wanted.

can you please advice if there are any setting that I have to do in order to be able to access when I'm on different wifi/4g connection then the camera is?

Looking forward for your reply as if I can't get this sorted I'll have to refund it as is useless.

many thanks,
Andreea