HS300 Random power cycle

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

HS300 Random power cycle

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
76 Reply
Re:HS300 Random power cycle
2021-06-23 07:52:59 - last edited 2021-06-23 07:54:49

@Corry  Hello, 

 

 HS300 should be able to connect Wi-Fi when router's 802.11r is enabled.  Turning off fast roaming is just a suggestion for troubleshooting, you could skip this step if router can not turn that off.   May I know does your HS300 smart strip power off  by itself and come back on in a short time right now? How often does that happen?

What the model of your router and also the version openWRT software?

Can you create a Guest WIFi and leave HS300 to that guest wifi and see if is gone or not troubleshooting purpose? 

If the issue happens after Ap upgrading the software, do you have another AP for a test. 

Please also help to confirm the information  in the first page of this thread if possible, and we will have a specilist to follow up your case, thank you. 

 

  0  
  0  
#68
Options
Re:HS300 Random power cycle
2021-07-02 06:56:59

It powers off then powers on in about 1 second.

 

software version was the latest as of the time I made the post.  I'd have to login to find the actual.  I'm running the "full" version of the package for fast transitions rather than the mini (it's been a while, so I have forgotten the package name).  All routers are wrt1900acv2 or wrt3200ac.  All are in access point mode, all are running the latest openwrt for their platform, all work perfectly, except for the hs300.

 

i took all computers I have off the hs300's so I do not notice the power cycling.  It happened multiple times in an 8 hour period when I posted (thus triggering me to post).  My server was shutting down fairly frequently.  About every three days though, the bios would hang, and so I'd notice.

 

i do not have a guest network.  That defeats the purpose of using a strong password in the first place.  It's not like even openwrt can be considered secure!  Eventually I want to isolate all iot devices to their own vlan/ssid since security on them tends to be abysmal.  I'm not there yet...

  0  
  0  
#69
Options
Reboots roughly same time each day
2021-07-05 08:15:35

This is interesting.  For me, I have a TV, TiVo, TiVo external drive, Apple TV and two lights all plugged into a HS300 and every night around 1:09am, the lights blink off, then on again.  It's funny... whenever it happens, I check my clock and sure enough it's around 1:09am.  At first I thought it was an issue with an old schedule or something being connected to it, but after reading all of this, I'm thinking it's a firmware crash from some counter or something that eventually overflows, and being that a counter is just a clock, it would always overflow at the same time, causing the issue.  Purely a guess, but seems to make the most sense.

 

This may also explain why sometimes when I 'turn on' my TV (it's an Android TV) it goes through a full boot sequence rather than just coming out of stand-by.  If it's because the power keeps getting killed unexpectedly when it's in stand-by, that would explain it. It would also explain why every now and then, the TV just randomly turns on too. Scares the @#$ outta me in the middle of the night.

 

The other strip I have too does something whacky in the middle of the night. In that case, I have a single light plugged into it, but it too will randomly blink off, then back on again, and sometimes back off again. I bark at it to control it with Alexa, but 20 minutes later it does it again.  This seems to only happen overnight too, although not at the same time as the other one.  Maybe it has to do with the load? (Very low with a single LED light connected to it).

 

Either way, I keep seeing posts about 'beta firmwares' in this group to address this, but the post they keep linking to doesn't include the HS300 which this thread is specifically talking about.  Kind of frustrating they're using cut-and-paste even here in the forums.  But if you check the link, no HS300!

 

Starting to think I'm going to have to replace these.  I'm running 1.0.20 but this is still happening!

  0  
  0  
#70
Options
Re:HS300 Random power cycle
2021-07-05 08:18:46

@Solla-topee this page is talking about the HS300 six-outlet power strip.  I don't see that listed as an option on your 'beta' page.  If it's supported by one of the beta firmwares, it isn't clear because it's not a listed model number so we can't apply what we can't find.  If that page *does* support the HS300, can you please update it to clearly state that?  Thanks!

  1  
  1  
#72
Options
Re:HS300 Random power cycle
2021-07-06 03:23:49

@Corry  Thank you for your detailed information, it would be nice if you could put IOT device on a separate VLAN to help troubleshoot  ( alternative option if you do not want to create a Guest wifi ). We'd like to follow up your case via email and escalate your case to seniors to help with the issue,  please check your inbox with forum ID 178634, thank you

  0  
  0  
#73
Options
Re:HS300 Random power cycle
2021-07-06 03:25:19

@MarqueIV Thank you for tagging me and sharing the detailed information, currently HS300 does not have a beta firmware but we would like to follow up your case to seniors for some further debug. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

  0  
  0  
#74
Options
Re:HS300 Random power cycle
2021-07-20 05:49:55 - last edited 2021-07-21 03:04:31

@dbrack  Thank you for your willing with troubleshooting!

To help isolate the issue, please create a Guest Wi-Fi on router  and only connect HS300 to that Guest wifi and see it will cease the auto reboot?Can you help confirm the network topology and the model of the local devices as mentioned on the page 1 of this thread, thank you. 

 At the same time, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. 

  0  
  0  
#76
Options
Re:HS300 Random power cycle
2021-09-01 22:08:22

@dbrack 

 

Hi, please share the beta firmware version number. Thanks

  0  
  0  
#78
Options
Re:HS300 Random power cycle
2021-11-20 12:31:07

@Solla-topee Can you put a link to the beta firmware for the HS300 in this thread?  The solution for the HS303 outlined on the 1st page doesn't work. 

  0  
  0  
#80
Options
Re:HS300 Random power cycle
2021-11-22 18:54:45
Any chance you could share it to the rest of us?
  0  
  0  
#81
Options