@TP-Link 

I accessed the App Store to find data you requested but I actually found the solution posted there. It is in Portuguese but it worked for me. I do not believe that the Local TP-link Customer Support wanted me to send the cameras back when the fix was an odd configuration setting!!! 

@TP-Link 

Attached also the report from the App Store review where they actually replaced the camera and do not solve the problem!

The only solution that works! Tested on Android, and now push notifications are working fine!

Steps (Translated):

1. Make sure the 'date & time' settings are set to automatic on your phone.

2.In the app, go the 'camera settings' and change the 'time zone' (for us in Brazil is UTC -3:00), the steps recommends '(UTC-3:00) América/Godthab'.

I didn't tested with other time zones, but I think it will work with any other time zone, just change the default one for another. Confirm and hit save.

3.Deactivate all 'Detection & Alerts' settings.

4.Go to 'Auto Reboot' and schedule a reboot for the closest time being.

5.Wait for the automatic reboot, after that disable the auto reboot.

6. Make sure the 'Detection & Alerts' are back on and done! Push notifications should be working now!

Thanks to @MarioM for finding this solution! and @Iossif for posting!

@TP-Link 

I having the same problem, did try below with no luck and please help?

1. You could enable the alarm in the motion detection settings of the camera, or check the corresponding recording to verify that.
2. Please go to the Activity/Message center on the APP and check if there is a corresponding event as well.

At the same time,

Also, please make sure you have turn on the two notification on-off switches:
1. In the Camera settings-> Detection & Alerts -> Notifications -> turn on the notification and make sure it is always sending.
2. On the APP, please go to ->Me -> Notifications -> Camera Detection Messages ->turn on the switch

Regards

Jimmy

I have the same issue.

I bought yesterday the camera. everything working fine. When I made the firmware update the notifications stopped coming.

 

Same issue here