Date and Time does not update.

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Date and Time does not update.
Date and Time does not update.
2020-07-22 23:21:26 - last edited 2021-06-18 08:18:42
Model: Tapo C200  
Hardware Version: V1
Firmware Version: 1.0.10

Hi

 

I have installed and set up my Tapo C200 sucessfully. I am now able to see image and record video.

But the date and time still wrong past 5 days of installation.

 

My router is updated with right date and time. Also I am able to ping few NTP servers. But camera date time is not updated.

 

I already also set my timezone properly to UTC -3.

 

I figured out that every time I reset the camera date and time is set up like 2020-05-20 01:00:00.

 

 

I would like to find out a work around because it is making my cam records wrongly.

 

attached a screenshot with wrong date time.

 

 

regards

 

Kleber

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#1
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2 Accepted Solutions
Re:Date and Time does not update.-Solution
2020-10-28 21:40:13 - last edited 2021-06-18 08:18:42

@Brook 

Sorry, my bad... :( 

A second review of my firewall setup revealed I missed a rule blocking NTP traffic for a certain IP range. Adding this device to the NTP IP whitelist solved the problem.

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#14
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Re:Date and Time does not update.-Solution
2021-07-08 07:06:31 - last edited 2021-07-08 07:06:36

 

Update 2021-7-8 

 

Good day, 

For customers who met similar issue, here is a related thread providing some troubleshooting tips for Camera Time issue:

[Troubleshooting] Tapo Camera Shows Wrong Date and Time
https://community.tp-link.com/en/smart-home/forum/topic/269202

 

Please let us know if that works for you and feel free to leave your comments there.

Best regards. 

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#24
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Re:Date and Time does not update.
2020-07-24 12:02:30

@Kleber_Bueno 

 

Hello,

 

With regard to the DNS server, you can access the internet with your current DNS server, but the C200 has a built-in NTP server and it needs to get time from that NTP server.

 

It is possible that your DNS server may fail to resolve the NTP server, please try to change the DNS server on your router to 8.8.8.8 and then reboot the C200.

 

If it doesn't work, you can change it back to the previous address right away and have no effect on your network.
 

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#2
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Re:Date and Time does not update.
2020-07-24 23:55:33

Hi @Brook 

 

I did it as you suggested.

DNS1 to 8.8.8.8

DNS2 8.8.4.4.

 

But unfortunatelly still not working.
 

Anyway thank you so much for answering this.

 

 

best regards

 

Kleber

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#3
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Re:Date and Time does not update.
2020-08-03 12:02:17

@Kleber_Bueno 

 

Hi, sorry to respond late.

 

Can you please send me the logs saved on the SD card then we can further analyze it?

 

Here are the steps to save the log into your local SD card:

1. Make sure there is an SD card inserted into the camera slot and detected to work fine on the camera. If not, please format your SD card on the camera app first and check to ensure the SD card status is good;
2. Go to Camera settings-Advanced Settings-Diagnostics, enable it;
3. Try multiple times to load the camera live view, then navigate to Me-Help/Feedback-Feedback and select the problematic camera on the app and send us feedback. Or you may insert the SD card into your computer and send me the whole "diagnose_log" file. We will then ask our engineers to investigate further with the log.

 

Thanks.

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#4
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Re:Date and Time does not update.
2020-08-03 22:12:49

Hi @Brook 

 

Thank you so much for the effort.

 

I am sending you the diag_log file extracted from SD card.

 

Please let me know anything else you need.

 

thanks

 

Kleber

File:
diagnose_logDownload
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#5
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Re:Date and Time does not update.
2020-08-04 02:13:26

@Kleber_Bueno 

 

Hello, thanks for the feedback.

 

As per the log file you provided, it seems that the camera still has a hard time to connect to the NTP server, can you please confirm again if you changed the DNS server on your router WAN but not LAN? If possible, please show me the screenshot, thanks.

 

BTW, can you please connect a computer to the same router and try to nslookup these two domains n-deventry-dcipc.tplinkcloud.com and n-use1-device-api.tplinkcloud.com, then show me the results? You may press the Windows key and R key to open the Command Prompt on your windows computer, then type in nslookup n-deventry-dcipc.tplinkcloud.com and press enter, show me the result. Do the same for the other domain.

 

Good days.

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#6
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Re:Date and Time does not update.
2020-08-04 02:34:24

Hi @Brook 

 

According your request, I have taken screenshots for DNS configuration on my router and also I have got NSLOOKUP results as you can see below:

 

C:\Users\klebe>nslookup n-deventry-dcipc.tplinkcloud.com
Servidor:  UnKnown
Address:  192.168.0.1

Não é resposta autoritativa:
Nome:    n-deventry-dcipc.tplinkcloud.com
Addresses:  34.253.152.68
          52.210.177.125


C:\Users\klebe>nslookup n-deventry-dcipc.tplinkcloud.com
Servidor:  UnKnown
Address:  192.168.0.1

Não é resposta autoritativa:
Nome:    n-deventry-dcipc.tplinkcloud.com
Addresses:  34.253.152.68
          52.210.177.125


C:\Users\klebe>

 

 

thanks

 

Kleber

 

 

File:
DNS.jpgDownload
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#7
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Re:Date and Time does not update.
2020-08-05 14:46:45

Hi @Brook 

 

Sorry the second nslookup command output I've put it wrongly.

The correct output is :

 

C:\Users\klebe>nslookup n-deventry-dcipc.tplinkcloud.com
Servidor:  UnKnown
Address:  192.168.0.1

Não é resposta autoritativa:
Nome:    n-deventry-dcipc.tplinkcloud.com
Addresses:  34.253.152.68
          52.210.177.125


C:\Users\klebe>nslookup n-use1-device-api.tplinkcloud.com
Servidor:  UnKnown
Address:  192.168.0.1

Não é resposta autoritativa:
Nome:    n-use1-device-api.tplinkcloud.com
Addresses:  34.225.99.1
          3.224.229.16

 

 

thanks

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#8
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Re:Date and Time does not update.
2020-08-06 08:41:15

@Kleber_Bueno 

 

Thanks very much for your update, we would like to investigate this issue personally via email.

 

Please check your email box and respond with more details, our engineer will help follow it up, thanks.

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#9
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Re:Date and Time does not update.
2020-10-05 18:47:01

@Brook 

 

Do you have any update about this issue? 

 

I have 5 cameras and all of them have different date-time

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#10
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Re:Date and Time does not update.
2020-10-06 18:29:15

@Kleber_Bueno 

 

Try Onvif Device Manager as a workaround .

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#11
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