HS200 v3 switches randomly rebooting
HS200 v3 switches randomly rebooting
Hi all,
I'm having an issue with my HS200 v3 (on FW 1.1.3) switches and KP400 v2 (on FW 1.0.6) outdoor plug where they reboot at random intervals. It is most notable when the lights are on since the relay clicks and the light flickers. It also happens when the light is off though since I can see the status light go solid for a few seconds and then flash until WiFi reconnects. I have 9 total HS200s along with several HS210s and HS220s. 4 of my HS200 are version 3.0 and they all have the random reboot issue but none of the 1.0 or 2.0 units do. I also have a KP400 version 2.0 outdoor plug that has the issue. I have been pulling my hair out for several weeks trying everything from tracing circuits, checking wire nuts, swapping switches, and changing numerous WiFi and router settings; nothing has worked. I did have one spare 2.0 switch that I swapped for one of the 3.0 units. Since the swap, that light has worked flawlessly. I think that rules out any wiring or WiFi signal issues.
One strange observation is that the reboots are synchronized between all of the affected HS200s and the KP400. I have been using the "runtime" feature of the Kasa app to track how often the reboots occur and it looks like they all reboot at the same time but at random intervals. I have even caught it in real time while watching the Kasa main screen on a few occasions. This leads me to believe that it is a software/server side issue.
My network consists of a TP link DOCSIS modem > Edgerouter X router > TP link SG-1016PE switch > multiple EAP225 access points. I have tried disabling fast roaming, disabling 5Ghz, disabling Airtime fairness, changing DNS settings, verified no firewall logs are blocking communication to/from the switches. Nothing seems to have an affect.
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Update 21-04-30
Hello everyone, we have some Beta firmware for Kasa devices auto- reboot issue, you could find the latest beta firmware from this thread:
https://community.tp-link.com/en/smart-home/forum/topic/262328
If your Kasa device has the same problem, you could comment on the above thread directly.
* For maintenance purpose, new beta firmware will be updated on the above thread in the future.
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@Solla-topee
I have had several of the HS200 HWver 3.0 FWver 1.1.4 installed in my home for many months (9+).
Recently, several of them have started randomly rebooting.
Your solution links to firmware upgrades; but none of them listed are for the HS200. Could you please advise what to do?
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@Kolonel2 Good day,
Thank you for your valuable feedback, may I know did you recently add any new WiFi device in the network or use any smart home APP except for Kasa?
It is recommended to try a Guest Wi-Fi/ isolated Wi-Fi for one HS200 V3 and see if help with the issue
Can you help confirm some details requested on the above thread and we will look into the issue further, thank you
- The detailed network topology/layout (like modem-router-AP. More detailed network topology helps more, like the model of network devices and the network segment, like 192.168.1.0):
- The brand and specific model of the host router:
- The frequency of the auto-reboot:
- Are there other Kasa devices that can work properly without an auto-reboot?
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