Video clips stop recording during motion.

Video clips stop recording during motion.
Video clips stop recording during motion.
2020-12-17 21:20:01
Model: KC200
Hardware Version: V1
Firmware Version: 2.3.1

I have my camera set to record clips from 0.1 seconds motion with 10 sensitivity also I have setup activity zones. However when there is motion detected and it records it stops after say 20 seconds even though there is still movement and it looses half the valuable clip and I have basically tried everything I could to make it record longer etc? Any help appreciated thanks.

 

( using the Kasa Smart app )

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Re:Video clips stop recording during motion.
2020-12-22 08:42:47

@TER152 

Hi,

Sorry for the delay.

Did you still have the same issue?

If yes, we would like to follow up on your case by email and please have a check of your email box later.

At the same time, please check the following information:

1. Did the motion clip always stop after 20s?

2. Could the manual recording be over 20s?

3.How long have you had the camera and when did this issue start?

4.Would a factory reset make any difference?

 

Thank you very much and wait for your reply.

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