C200/C320 Date & Time not correct - An Open Letter to the TAPO Support!

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C200/C320 Date & Time not correct - An Open Letter to the TAPO Support!

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Re:C200/C320 Date & Time not correct - An Open Letter to the TAPO Support!
2021-07-07 12:35:03

 

Solla-topee wrote

@gboelter Hello, 

If camera does not synchronize time from its predetermined NTP servers according to device time zone, may I know do you have better idea to let camera obtain accurate time more reliably? From local PC/ NVR/ or third party software ? 

Besides, the purpose of  that thread is to provide some feasible troubleshooting suggestions for users who met similar issue and also add some notes why that step may help.

We welcome constructive feedback on the suggestions in that thread.

@Solla-topee I agree, accurate time is important but is'n it more important that the time the cam shows me is the same then the time in my network?

I guess 90% of all issues discussed here are related to the software (firmware) and not to the hardware but the best hardware is useless, if the firmware is bad, do you agree?

My solution would be very simple: Let the user choose which NTP he will use, yours as 'default' oder any others. Me for example, I'm using 'time.cloudflare.com' and I never had a problem with that. I'm sure, your NTP is not better then that one ...

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Re:C200/C320 Date & Time not correct - An Open Letter to the TAPO Support!
2021-07-08 08:18:24

@gboelter Hello, 

Recently our team has optimized the way the camera obtaining the time. For Tapo C200 the latest firmware,  camera could use the NTP servers defined by ONVIF software, so that is a way to allow camera use other NTP servers to synchronize time. You could give a try if you still have the camera.  

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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Re:C200/C320 Date & Time not correct - An Open Letter to the TAPO Support!
2021-07-08 08:21:19

@FJoho  This issue need to be looked into further, and we will have a specialist to follow up your case via email, please let us know if the issue is resolved, thank you. 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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