C100 purple image

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C100 purple image

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
C100 purple image
C100 purple image
2021-08-16 18:32:32
Model: Tapo C100  
Hardware Version: V1
Firmware Version: 1.1.9

 Hi Just received and set up my C100. I'm getting a purple image.  Tried to do a reset and my purple image went blue, did another and now it's purple again. Anyone else have any issues like this? Firmware has been updated.  

 

thanks 

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Re:C100 purple image
2021-08-18 05:39:48

@Boseac3 Hello, 

Thank for your feedback,  for the purple image, you could try some suggestion here: 

1. Manually switch between day/  night vision mode

2. Reboot the camera from Kasa APP or by powering it off then on manually;

3. Shake the camera 

If the above troubleshooting steps are not working, sorry to tell you the camera should be defective , you could contact the local retailer and or local support to check warranty and with the forum information , hope this could help~

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