This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Hi,
When viewing the HQ stream from my C100 camera, the aspect ratio switches to 4:3 which distorts the video. The LQ stream is correct at 16:9. This happens both on the RTSP stream, and within the Tapo app.
I think this is only since upgrading to 1.1.9 firmware.
Has anyone else seen this / any ideas for a fix?
@Navman Good day,
Thank you for your feedback.
May I know do you use any DVR/ ONVIF software to control the camera? If so, you could change aspect ratio to 16:9 and see if that helps.
Or you could consider a factory reset on camera and set it up again on Tapo APP.
(How to Reset Your Tapo Security Camera: Tapo C100/Tapo C110/ TC60 ) https://www.youtube-nocookie.com/embed/shDDLsbOsk0
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