H200 become silent "then" command not working - RESOLVED

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H200 become silent "then" command not working - RESOLVED

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
H200 become silent "then" command not working - RESOLVED
H200 become silent "then" command not working - RESOLVED
2023-09-03 15:43:09 - last edited 2023-10-18 19:43:45
Model: Tapo H200  
Hardware Version: V1
Firmware Version: 1.2.21

Hello the become silent "then command" on an automation for the H200 hub to stop alarm ringing is not working.  This is the same issue as LA1's thread with the title "H200 does not stop ringing after "closed and triggered" rules."

 

In my case the alarm on the hub is ringing and the automation I have programmed with the "when" command of turning a button clockwise with the "then" command of the hub "becoming silent" has no effect and the alarm continues to ring.

 

Please do reply on resolution as will have to return the products if we cannot stop the alarm on the hub ringing by using a device.  Currently the alarm can only be silenced by directly using the Tapo app home screen via the alarm silence on the hub icon.

 

 

 

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#1
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1 Accepted Solution
Re:H200 become silent "then" command not working-Solution
2023-09-20 07:17:08 - last edited 2023-09-25 21:07:57

This Solution Applies To:

Tapo H200 V1 Firmware 1.2.21

 

Issue description/ Phenomenon

1. H200's action "Become Silent" does not execute when the automation rule is triggered, and the hub continues to ring.
2. The "Become Silent" shortcut on the H200 fails with an error message: "Shortcut Failed."

 

Solution

 

New firmware 1.2.22 for the fixes has commenced in a gradual release. Please stay tuned for firmware update notifications on your device, and make sure to upgrade promptly once it's available to ensure your device's smooth operation.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
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#7
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10 Reply
Re:H200 become silent "then" command not working
2023-09-07 18:55:19 - last edited 2023-09-07 18:56:04

Thank you Wayne-TP for the below PM from LA1's thread

 

 

Re:H200 does not stop ringing after "closed and triggered" rules

 

  @Larok @LA1 

 

The problem has been reported to the support engineer, i'll update here if there is any progress. Thank you for your attention on this case!

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#2
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Re:H200 become silent "then" command not working
2023-09-13 15:23:11 - last edited 2023-09-13 15:25:32

  @Larok 

Hi

 

I have the same problem but I am simply using a Shortcut to issue the 'Become silent' command.

 

I have tried this when the hub is both silent and sounding and I get this error:

 

 

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#3
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Re:H200 become silent "then" command not working
2023-09-13 16:31:30
@R1CKW A beta firmware has been made which I am waiting to be sent for testing before public release to fix this. You could pm Wayne-TP to ask if you could be included in the beta firmware testing or otherwise wait for the public release.
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#4
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Re:H200 become silent "then" command not working
2023-09-13 18:12:00

 @Larok thanks for the help and explanation

 

@Wayne-TP as suggested by Larok would it be possible to be included in the beta firmware testing?

 

Thanks

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#5
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Re:H200 become silent "then" command not working
2023-09-19 14:44:04

@Larok 

 

Hi, I haven't had a response from @Wayne-TP, is there anyone else I can ask about joining the beta for the firmware?

 

Thanks

 

Rick

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#6
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Re:H200 become silent "then" command not working-Solution
2023-09-20 07:17:08 - last edited 2023-09-25 21:07:57

This Solution Applies To:

Tapo H200 V1 Firmware 1.2.21

 

Issue description/ Phenomenon

1. H200's action "Become Silent" does not execute when the automation rule is triggered, and the hub continues to ring.
2. The "Become Silent" shortcut on the H200 fails with an error message: "Shortcut Failed."

 

Solution

 

New firmware 1.2.22 for the fixes has commenced in a gradual release. Please stay tuned for firmware update notifications on your device, and make sure to upgrade promptly once it's available to ensure your device's smooth operation.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
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#7
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Re:H200 become silent "then" command not working
2023-09-20 07:33:32

  @R1CKW 

 

The official firmware for fixes is being released. Kindly check if your H200 can detect the latest version 1.2.22. 

 

If you want to get early access to this firmware, send me your device Mac address via private message. We will help to submit a beta firmware application for you. 

 

Be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#8
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Re:H200 become silent "then" command not working
2023-09-20 11:30:07

  @Wayne-TP 

 

Hi, my current firmware is 1.2.21. I have sent you the MAC address in a PM.

 

Rick

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#9
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Re:H200 become silent "then" command not working
2023-09-25 07:11:02

@Wayne-TP 

@Larok 

 

I see the new firmware is now on my H200 and the error no longer arises.

 

Many thanks for your help

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#10
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Re:H200 become silent "then" command not working
2023-10-10 11:15:11 - last edited 2023-10-10 11:16:34

The 1.2.22 firmware was updated to my hub today which resolved the problem.  The button can now silence the hub alarm using a "then" command.  Many thanks everyone, excellent!

 

As an extra bonus one of my devices recieved a Tapo app update today which looks very nice!

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#11
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