viewing tapo care playback on shared device

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viewing tapo care playback on shared device

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
viewing tapo care playback on shared device
viewing tapo care playback on shared device
2023-12-05 06:04:45 - last edited 2023-12-14 09:37:19
Model: Tapo C210  
Hardware Version: V2
Firmware Version: 1.3.11

Hello. Should a family member on a shared device be able to view playback of recorded incidents via my tapo care plan? I've upgraded my account to Tapo care premium..but my sister cannot see the same recordings I can. 

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Re:viewing tapo care playback on shared device-Solution
2023-12-06 07:58:20 - last edited 2023-12-14 09:37:19

  @Kateos 

Hi,
The shared account has limited permissions to the camera, and it's unable to see the camera's cloud video recordings.

If you want your sister to see the cloud video recordings of the camera, an alternative is to log in to the Tapo app with the owner account.
Best Regards

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Re:viewing tapo care playback on shared device-Solution
2023-12-06 07:58:20 - last edited 2023-12-14 09:37:19

  @Kateos 

Hi,
The shared account has limited permissions to the camera, and it's unable to see the camera's cloud video recordings.

If you want your sister to see the cloud video recordings of the camera, an alternative is to log in to the Tapo app with the owner account.
Best Regards

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