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viewing tapo care playback on shared device

Kateos

LV1

2023-12-05 06:04:45 - last edited 2023-12-14 09:37:19

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Registered: 2023-12-05

viewing tapo care playback on shared device

2023-12-05 06:04:45 - last edited 2023-12-14 09:37:19

Tags: #Tapo Care #Device Sharing

Model: Tapo C210

Hardware Version: V2

Firmware Version: 1.3.11

Hello. Should a family member on a shared device be able to view playback of recorded incidents via my tapo care plan? I've upgraded my account to Tapo care premium..but my sister cannot see the same recordings I can.

1 Accepted Solution

Solla-topee

2023-12-06 07:58:20 - last edited 2023-12-14 09:37:19

Posts: 11406

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Registered: 2020-05-19

Re:viewing tapo care playback on shared device-Solution

2023-12-06 07:58:20 - last edited 2023-12-14 09:37:19

@Kateos

Hi,
The shared account has limited permissions to the camera, and it's unable to see the camera's cloud video recordings.

If you want your sister to see the cloud video recordings of the camera, an alternative is to log in to the Tapo app with the owner account.
Best Regards

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.

Recommended Solution

1 Reply

Solla-topee

2023-12-06 07:58:20 - last edited 2023-12-14 09:37:19

Posts: 11406

Helpful: 1818

Solutions: 1312

Stories: 8

Registered: 2020-05-19

Re:viewing tapo care playback on shared device-Solution

2023-12-06 07:58:20 - last edited 2023-12-14 09:37:19

@Kateos

Hi,
The shared account has limited permissions to the camera, and it's unable to see the camera's cloud video recordings.

If you want your sister to see the cloud video recordings of the camera, an alternative is to log in to the Tapo app with the owner account.
Best Regards

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.

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viewing tapo care playback on shared device

viewing tapo care playback on shared device

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