Home

Forums

Stories

Knowledge Base

Smart Home Community > Tapo Smart Camera > viewing tapo care playback on shared device

< Tapo Smart Camera

viewing tapo care playback on shared device

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

viewing tapo care playback on shared device

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Kateos

2023-12-05 06:04:45 - last edited 2023-12-14 09:37:19

Posts: 1

Helpful: 4

Solutions: 0

Stories: 0

Registered: 2023-12-05

viewing tapo care playback on shared device

2023-12-05 06:04:45 - last edited 2023-12-14 09:37:19

Tags: #Tapo Care #Device Sharing

Model: Tapo C210

Hardware Version: V2

Firmware Version: 1.3.11

Hello. Should a family member on a shared device be able to view playback of recorded incidents via my tapo care plan? I've upgraded my account to Tapo care premium..but my sister cannot see the same recordings I can.

1 Accepted Solution

Solla-topee

2023-12-06 07:58:20 - last edited 2023-12-14 09:37:19

Posts: 13654

Helpful: 2360

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:viewing tapo care playback on shared device-Solution

2023-12-06 07:58:20 - last edited 2023-12-14 09:37:19

@Kateos

Hi,
The shared account has limited permissions to the camera, and it's unable to see the camera's cloud video recordings.

If you want your sister to see the cloud video recordings of the camera, an alternative is to log in to the Tapo app with the owner account.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

1 Reply

Solla-topee

2023-12-06 07:58:20 - last edited 2023-12-14 09:37:19

Posts: 13654

Helpful: 2360

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:viewing tapo care playback on shared device-Solution

2023-12-06 07:58:20 - last edited 2023-12-14 09:37:19

@Kateos

Hi,
The shared account has limited permissions to the camera, and it's unable to see the camera's cloud video recordings.

If you want your sister to see the cloud video recordings of the camera, an alternative is to log in to the Tapo app with the owner account.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

viewing tapo care playback on shared device

viewing tapo care playback on shared device

Information

Voters 1

Tags