Tapo C220's mic noises

Tapo C220's mic noises

75 Reply
Re:Tapo C220's mic noises
2024-03-14 06:42:52

C320WS  находится в деревне - и птица чирикает достаточно далеко и за массивным зданием идёт отражение звука от гаража.  К сожалению - на данный момент - там нет другого источника звука. Но уверяю - качество звука в этой камере хорошее

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#42
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Re:Tapo C220's mic noises
2024-03-14 07:07:34

Новый пример звука из ранее сохранённого видео на SD карту в камере C320WS

File:
с320ws.rarDownload
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#43
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Re:Tapo C220's mic noises
2024-03-14 07:16:03

  @tandy1972 

 

Indeed new sample sounds better. Seems like someone is opening Iron Door. 

 

Please check and Judge C220 Audio performance after the update. Try to compare with C210 and C320WS. 

 

 

File:
C220Sample30S.rarDownload
Pari
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#44
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Re:Tapo C220's mic noises
2024-03-14 07:25:14

Да, действительно - открыли железную дверь, и топают - сбивая снег с ног.   С220 - у меня то же есть, и Ваш пример  после последнего обновления -  в принципе звук чёткий - хотя есть, незначительные провалы.  Таких не значительных провалов не наблюдается в С210 и С320WS. Но последняя прошивка - всё же лучше - чем было, на предыдущих

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#45
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Re:Tapo C220's mic noises
2024-03-14 09:59:39

  @SillyPari  @tandy1972 

Hi,
Thank you very much for your feedback, our team is doing further research on the camera's audio quality issue and we will continuously improve our products and deliver the best performance possible. 

 

@SillyPari 

"There is ons issue : There is latency lag between audio and video of like ~ 450ms. So if someone is talking there lips move first & then audio comes making it harder to know which person is talk (in conversation)."


Can you share a video showing the new issue for further analysis?

 

Best Regards

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#46
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Re:Tapo C220's mic noises
2024-03-16 07:47:24 - last edited 2024-03-16 09:00:35

  @Solla-topee 

 

Hello again, attaching sample of Audio Delay in footage. Apparantly the delay is around ~ 450ms

File:
InShot_20240316_131237660.mp4Download
Pari
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#47
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Re:Tapo C220's mic noises
2024-03-19 03:28:23

  @SillyPari 

Hi,
Thank you for the information provided. I have escalated the case to the tech team, and they will contact you via email to continue troubleshooting your issue. Please check your email box and confirm.
Best Regards

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#48
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Re:Tapo C220's mic noises
2024-03-19 08:12:39

 

Three cameras
Latest firmware

versions
Simultaneous recording of street noise at the same point
Plus the music turns on in the distance
Microphone settings for all cameras - to maximum sensitivity
Only C325WB has more or less normal sound
You can download the original videos here:

h t t p s : //  disk. yandex. ru/d/OWkTmFi45hwl-A

(remove spaces)

 

 

 

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#49
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Re:Tapo C220's mic noises
2024-03-19 08:41:21 - last edited 2024-03-19 08:42:12

Same videos on YouTube:

https://youtu.be/PA0zOsPdSRY

https://youtu.be/Ff1jtwD1_dg

https://youtu.be/1AEQloBjfSI

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#50
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Re:Tapo C220's mic noises
2024-03-20 06:06:58

  @STN 

Hi,
I have pushed the new firmware to your cameras, you can update the firmware via the Tapo app and check if it helps.
Best Regards

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#51
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