All of my KE100 suddenly disappeared in the Tapo app!

All of my KE100 suddenly disappeared in the Tapo app!

27 Reply
Re:All of my KE100 suddenly disappeared in the Tapo app!
2024-05-10 14:08:36

  I can't believe no one from TP Link has commented on this thread yet

  1  
  1  
#22
Options
Re:All of my KE100 suddenly disappeared in the Tapo app!
2024-05-10 14:20:04

  @Johnpigg 

 

Especially when you can see them actively commenting in other threads.

 

  0  
  0  
#23
Options
Re:All of my KE100 suddenly disappeared in the Tapo app!
2024-05-10 14:21:34

  @aroedl yes, and as people have apparently contacted them about this directly, and have been offered resolutions, it's odd that they are not communicating here

  1  
  1  
#24
Options
Re:All of my KE100 suddenly disappeared in the Tapo app!
2024-05-10 14:26:34

  @Johnpigg 

 

Of course I sent a bug report first, then I created this thread and today I went so far as to send a private message to Wayne.

 

No response, no solution.

 

This is not a bug in a mobile game where someone lost some coins or whatever. This is about physical devices installed in a building to control the temperature!

 

  1  
  1  
#25
Options
Re:All of my KE100 suddenly disappeared in the Tapo app!
2024-05-13 11:04:16

Tp-Link took care of the update over the weekend.


I noticed that both my app and my wife's app have changed.
I got version 3.100.526 beta
And the wife has a different android and got the 3.3.605 update
The thermal heads are still included in the app, so I hope you got them back :)

  0  
  0  
#26
Options
Re:All of my KE100 suddenly disappeared in the Tapo app!
2024-05-13 11:13:26 - last edited 2024-05-13 11:18:08

  @Pandalorian 

 

3.100.526 here - no KE100s. Waiting for 3.3.605 to show up on the play store...

 

  0  
  0  
#27
Options
Re:All of my KE100 suddenly disappeared in the Tapo app!
2024-09-25 11:20:12 - last edited 2024-09-25 11:20:47

I have several TP link devices : cameras, plugs, temp sensor, Deco wifi, Hub ...

 

Just bought one KE100 and was pretty sure, based on several conversations I read, that it was possible to use it using the Tapo app and Hub H200.

 

Unfortunatley, I am not able to add the H200 hub in Kasa app, nor the KE100 in Tapo app. So for the moment, doesn't work at all :-(

 

Any idea how to fix this (without buying a kasa hub) ?

Thanks ! 

 

  0  
  0  
#28
Options