C210 Recording motion outside activity zone

C210 Recording motion outside activity zone

C210 Recording motion outside activity zone
C210 Recording motion outside activity zone
2024-05-25 22:38:49 - last edited 2024-05-27 11:15:50
Model: Tapo C210  
Hardware Version: V2
Firmware Version: 1.3.11

My camera is recording motion outside of the activity zone, inundating me with notifications. 

 

I have set the boundary to exclude over my fence, but it keeps picking up tall vehicles that peak over my fence passing by. 

 

I have a video, but not sure how to upload it. 

 

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#1
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5 Reply
Re:C210 Recording motion outside activity zone
2024-05-27 09:02:11

  @Bubbiloks 

Hi,
1. You can upload the video recordings to your cloud server(such as Google Drive), generate a download link and send it to me to download the video recordings.

2. On the camera's Device Settings>Detection page, please send me a picture of this page.

Best Regards

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#2
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Re:C210 Recording motion outside activity zone
2024-05-27 11:13:41 - last edited 2024-05-27 11:17:48

Here is the link https://drive.google.com/file/d/1P8n8XaDs4oeKY8WLy4Xll097PTYWB2I2/view?usp=drivesdk

 

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#3
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Re:C210 Recording motion outside activity zone
2024-05-28 03:50:04

  @Bubbiloks 

Hi,
1. You can set the Motion Detection sensitivity to Normal and check if it helps.

 

2. According to the video, it seems the following section(marked red) changes when the car passes. It's suggested to change the activity zones, such as removing the existing activity zone, and adding different activity zones but excludes the marked section, then check if it helps.

Best Regards

 

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#4
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Re:C210 Recording motion outside activity zone
2024-05-28 04:43:59

  @Solla-topee 

 

I've updated my activity zone to exclude this area, and reduced sensitivity to normal, but I'm still getting notifications

 

https://drive.google.com/file/d/1PIIOQAm0VWTLtsKR930rK7_LIafdXlCY/view?usp=drivesdk

 

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#5
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Re:C210 Recording motion outside activity zone
2024-05-28 07:07:40

  @Bubbiloks 

Hi,

I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm.

Best Regards

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#6
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