Alexa says my smart plugs are unresponsive

Alexa says my smart plugs are unresponsive

Alexa says my smart plugs are unresponsive
Alexa says my smart plugs are unresponsive
2024-05-29 15:48:24 - last edited 2024-05-31 08:04:44
Model: Tapo P100  
Hardware Version: V2
Firmware Version: 1.2.5 Build 240411 Rel. 143808

I have 5 TP link Tapo P100 smartplugs which I can control in the Tapo app. I could also control them in Alexa untill I changed ISP.Alexa says that the smartplugs are unresponsive.
I have removed the plugs from Alexa and the Tapo app, then re added them to both apps. Still unresponsive.
I have uninstalled both  the Tapo and Alexa apps and re installed them to setup the 5 smartplugs again. Alexa still says the plugs are unreponsive
I have reset Alexa and re added the plugs, and also have updated the firmware on all 5 plugs.
Alexa still says the plugs are unresponsive

 

Any ideas please.

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#1
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5 Reply
Re:Alexa says my smart plugs are unresponsive
2024-05-31 08:06:23

  @Robert6 

 

Check the suggestions here: Cannot make my TP-Link smart devices work with Alexa

 

If no help, you may provide more details about your case, we can help to look at it.

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#2
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Re:Alexa says my smart plugs are unresponsive
2024-05-31 16:24:03

  @Robert6 

Thank but I've since tried all those suggestions, and haqve now got them working with google home instead

Regards

Rob

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#3
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Re:Alexa says my smart plugs are unresponsive
2024-06-03 08:18:32

  @Robert6 

 

Did Alexa discover the smart plugs after enabling the Tapo Skill? Did you control the smart plug with voice command or with the Alexa App?

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Re:Alexa says my smart plugs are unresponsive
2024-06-03 08:29:30

  @Wayne-TP 

Yes, Alexa discovered the Smart plugs after I set them up in the Tapo app.

But as soon as they were discovered and set up, Alexa said that they were unresponsive. 

 

Thanks

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#5
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Re:Alexa says my smart plugs are unresponsive
2024-06-04 06:27:48

  @Robert6 

 

To better assist with this case, a specialist will help to follow it up by email, please pay attention to your email box later for follow up. 

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#6
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