Why Tapo Camera Goes Offline after Modifying IP Settings?

Why Tapo Camera Goes Offline after Modifying IP Settings?

Why Tapo Camera Goes Offline after Modifying IP Settings?
Why Tapo Camera Goes Offline after Modifying IP Settings?
2024-06-13 02:30:38 - last edited 2024-06-14 03:09:00

The Tapo Camera is a reliable surveillance device, but users may encounter an issue where it unexpectedly disconnects from the network after adjustments to its IP settings, particularly when integrating with Network Video Recorders (NVRs) or Network Attached Storage (NAS) systems. This occurrence often leaves users puzzled and seeking clarification. So, why does this phenomenon transpire?



In the realm of networking, the IP address serves as a fundamental identifier, analogous to a physical home address, facilitating seamless communication between devices.


Typically, devices, including cameras, rely on the Dynamic Host Configuration Protocol (DHCP) to dynamically allocate IP addresses assigned by the router.


However, complications arise when alterations are made to the router, such as modifications to its LAN IP address. Such changes can inadvertently disrupt the Tapo Camera's connection, causing it to lose synchronization with the network and become inaccessible.


Delving deeper into the technical intricacies, most cameras adapt smoothly to router IP modifications by acquiring a new IP address from the router.


However, a subset of camera models, particularly those equipped with Onvif capabilities (e.g.  NVRs or NAS), exhibit a distinct behavior. When interfacing with an NVR or NAS, these cameras autonomously transition to a static IP configuration. Consequently, even amidst router IP alterations, these cameras steadfastly maintain their assigned IP address, resulting in a discrepancy between the camera's IP and the network's subnet. This disparity impedes communication, rendering the camera offline and inaccessible via the Tapo app.

How can I connect my Tapo camera to a NAS or NVR?

How to view Tapo camera on PC/NAS/NVR through RTSP/Onvif Protocol



Despite the challenges posed, there exists a rationale behind the utilization of static IPs in conjunction with NVRs.

  • For NVR-centric applications, employing a static IP for camera control ensures a stable and uninterrupted connection, irrespective of router reboots or DHCP lease renewals. This strategic approach eliminates the risk of IP address loss and obviates the need for recurrent reconfiguration efforts.
  • Moreover, the utilization of static IPs streamlines system management and troubleshooting endeavors. With each camera possessing a fixed, predetermined IP address, administrators can effortlessly pinpoint and access specific cameras within the network architecture on NVR. This streamlined accessibility facilitates swift configuration adjustments and maintenance tasks, enhancing operational efficiency.


In the event of a Tapo Camera going offline post-IP adjustment, users are advised to assess whether the camera was previously integrated with an NVR or NAS system.

If affirmative, a prudent course of action involves performing a device reset and subsequent reconfiguration through the app interface.

Refer to this instructions of resetting the camera: How to reset my Tapo Camera 

This iterative process aims to realign the camera's IP settings with the network, restoring connectivity and functionality. 




While static IP allocation presents advantages in NVR-centric environments, prudent consideration and cautious adjustment of IP settings are warranted to mitigate the risk of network disconnection.

We remain committed to incorporating user feedback and exploring avenues for enhancing the Tapo Camera experience through forthcoming firmware updates. Stay informed about our latest firmware release and share your insights and feel free to share your suggestions in our community.


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