tapo p100 time counters issue
tapo p100 time counters issue
Hi all
I am experiencing a strange issue with my tapo smart plug. It worked fine for 5 months but lately, during the last month, time counters keep increasing by themselves also when smart plug is off.
Because I use the plug to recharge Pb batteries is fundamental for me to keep a look to the time they have been under charge, but now it's impossible.
Before the issue appeared counters were very accurate, counting in decimal ratio but neat.
I didn't find any other related topic, apologize if this is a duplicated thread.
I have tried to reset few times the plug to its factory settings and setup it again but it didn't help at all.
Any suggestion is welcome.
Thank you for attention.
"Every war on hearth has to stop"
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Hello everyone,
I confirm that after firmware update the issue is solved, now runtime counters show the correct time of use.
Thank you.
BR
Livio
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@Paulen You may send device's Mac address to me via PM.
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Solution Update
Affected Model
Tapo P100 (EU/AU) 2.0
Phenomenon
The runtime data of the smart plug increases randomly after the device is powered off and restarted, which does not reflect the actual usage duration.
Solution
The cause of the issue has been identified and will be addressed in an upcoming official firmware update.
As a temporary solution, a beta firmware that resolves this issue is available. To apply the beta firmware, contact @Wayne-TP via private message with the Mac address of the Tapo P100.
Before the Upgrade
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.
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