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Tapo TP-Link L900-5 Smart LED Plastic Light Strip not connting to app

Tapo TP-Link L900-5 Smart LED Plastic Light Strip not connting to app

Tapo TP-Link L900-5 Smart LED Plastic Light Strip not connting to app
Tapo TP-Link L900-5 Smart LED Plastic Light Strip not connting to app
2024-06-27 14:21:51 - last edited 2024-07-02 03:18:24
Tags: #Installation #Device Connectivity #Tapo App Related
Model: Tapo L900-5  
Hardware Version:
Firmware Version:

Dear Tapo Support Team,

 

I hope this message finds you well.

 

I recently purchased the Tapo TP-Link L900-5 Smart LED from Amazon, and I'm excited to integrate it into my smart home setup. However, I'm experiencing significant difficulties getting the light to pair with the app, despite following the provided instructions meticulously.

 

Each attempt to connect the RGB light results in a "Pairing Failed" message. I have tried multiple times and ensured that my Wi-Fi and app settings align with the requirements, but the issue persists.

 

I am unable to diagnose the problem on my own and would greatly appreciate your assistance in resolving this issue promptly.

 

Thank you for your support.

 

Best regards, Hari

Contact: 8422943335

 

 

 

 

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#1
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1 Accepted Solution
Re:Tapo TP-Link L900-5 Smart LED Plastic Light Strip not connting to app-Solution
2024-07-02 03:18:20 - last edited 2024-07-02 03:18:24

  @HK_Kahar 

 

Check whether the WiFi password is correct. You can verify it by forgetting this WiFi network on your phone and reconnect it by re-entering the password. 

 

If the WiFi is a combined network with both 2.4GHz and 5GHz, try disabling the 5GHz, or separate a 2.4GHz WiFi. 

 

Check the encryption type of the WiFi, if it is on WPA3, changt it to WPA2.

 

What router are you using? Do you use any network extension devices?

 

 

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.
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#3
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4 Reply
Re:Tapo TP-Link L900-5 Smart LED Plastic Light Strip not connting to app
2024-06-29 13:16:20
I have the exact same problem, it worked fine for 2 days after purchase but last night was showing offline and wouldn't connect. Tried add the L9000 device again but on the last step it just hangs on 'trying to pair'. Very annoyed and wasted too much time trying to solve via all the obvious solutions of factory reboot etc, but nothing works!
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#2
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Re:Tapo TP-Link L900-5 Smart LED Plastic Light Strip not connting to app-Solution
2024-07-02 03:18:20 - last edited 2024-07-02 03:18:24

  @HK_Kahar 

 

Check whether the WiFi password is correct. You can verify it by forgetting this WiFi network on your phone and reconnect it by re-entering the password. 

 

If the WiFi is a combined network with both 2.4GHz and 5GHz, try disabling the 5GHz, or separate a 2.4GHz WiFi. 

 

Check the encryption type of the WiFi, if it is on WPA3, changt it to WPA2.

 

What router are you using? Do you use any network extension devices?

 

 

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
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#3
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Re:Tapo TP-Link L900-5 Smart LED Plastic Light Strip not connting to app
2025-01-02 15:59:35
Tried all the steps, this isn't my first rhodeo with these products. I have reconnected tapo plugs just to check if it was the network and the plug connect fine as they sholuld do. As for the strip light, I can now get as far as getting it connect to network but it will not complete the final pairing stage to complete the installation. Its so annoying when it doesn't work. This is why people move over tom Phillips hue as this is a lot of faff. This will be my third set of strip light that have been faulty for whatever reason. Something definitely wrong with this product it would seem. Any advice as to what to do next? Many thanks, Josh
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#5
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Re:Tapo TP-Link L900-5 Smart LED Plastic Light Strip not connting to app
2025-01-03 09:53:56

  @JBeng 

 

Can your light strip connect to other WiFi network such as a guest wifi or a hotspot wifi enabled by another phone? Check here and see if there are steps you haven't tried. What should I do if I fail to configure the Tapo devices

 

If the problem still exists, we recommend submitting a support ticket via email for efficient assistance. Please include the following information in your email.

1. The link of your post/reply, your community nickname.

2. Detailed description of the problem and the troubleshooting steps you've tried.

3. Model of your router. Share your network topology with a simple drawing if you have a big network that includes network extension devices, or describe it as clearly as possible. 

4. Tapo app version. 

5. Model and Android/iOS version of your phone. 

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.
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#6
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Helpful: 2

Views: 663

Replies: 4

Tags

Installation Device Connectivity Tapo App Related
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