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not continuing recording

not continuing recording

not continuing recording
not continuing recording
2024-07-21 12:38:14 - last edited 2024-08-08 10:10:46

I got several camera's. Only one is not recording on the sd card fluently. Also the live image is not fluently. I can understand that live/ and wifi connected video can be of worse quality, but why is the recorded video on the sd-card also not okay. And other do work well? Any help is appreciated.

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#1
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1 Accepted Solution
Re:not continuing recording-Solution
2024-08-07 18:57:19 - last edited 2024-08-08 10:10:46

  @Solla-topee 

Thank you for your help. I removed the card and the video still was 'strobing'. 
But I also reset the camera to factory settings and that seems to have solved the problem.

I should have done that before....

 

But I want to thank you, I learned again some new features.

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#7
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7 Reply
Re:not continuing recording
2024-07-22 08:58:41

  @Bart69 

Hi,
Please confirm the following information for the reported case.
1. What's the model number and MAC address of your camera? You can send me(@Solla-topee) the MAC address via a private message.
 

2. Can you share a video showing the reported issue?

 

3. What model number, format, and capacity of the inserted SD card? 

 

4. Please send me a picture of the camera's Device Settings>Storage & Recording>Recording Schedule page.

 

Best Regards

 

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#2
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Re:not continuing recording
2024-08-03 13:20:54

  @Solla-topee 

Q1: What's the model number and MAC address of your camera?

A1: Model C320WS; Hardwareversion:1.0; Firmware version: 1.3.11 Build 231117.

        MAC-address I will not send.
 

Q2. Can you share a video showing the reported issue?

A2:   See attachment.

 

Q3. What model number, format, and capacity of the inserted SD card? 

A3:    Samsung 256Gb PROplus,  microSDXCI, A2 V30 card.

          I tested also EVOplus, Read/Write speeds: 100/60MB/s; 128Gb; microSDXC UHS-I class10 card from samsung with same effect.

 

Q4. Please send me a picture of the camera's Device Settings>Storage & Recording>Recording Schedule page.

        See below.

 

Other info:

- All recordings, live, on NAS, on SD-card, and downloaded show the same issue.

- Another camera with same specifications on same network does not show this 'strobo' effect.

- Wifi-speed: 40-90KB/s

File:
MOV_20240404174156343.zipDownload
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#3
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Re:not continuing recording
2024-08-05 07:15:50

  @Bart69 

Hi,
1. On the problematic Tapo C320WS's Device Settings>Device Info page, tap the Wi-Fi icon and send me the RSSI value. 
Please also check the working camera's RSSI value and send it to me.

 

2. On the camera's Device Settings>Advanced Settings>Display Settings page, you can select the Compatible mode and check if it helps.

 

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#4
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Re:not continuing recording
2024-08-06 17:19:03

  @Solla-topee 

 

Thank you for your support sofar.

 

Q: Send me the RSSI value, also check the working camera's RSSI value.

A: The non-working camera -52 RSSI, the working camera's -50RSSI.

 

Q: Select the Compatible mode

A: I don't have that option, see picture. I did switch on diagnose.

 

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#5
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Re:not continuing recording
2024-08-07 12:50:50

  @Bart69 

Hi,
Please try to remove the SD card from the camera, and then check if you can watch the live feed smoothly on the Tapo app or NAS device.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#6
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Re:not continuing recording-Solution
2024-08-07 18:57:19 - last edited 2024-08-08 10:10:46

  @Solla-topee 

Thank you for your help. I removed the card and the video still was 'strobing'. 
But I also reset the camera to factory settings and that seems to have solved the problem.

I should have done that before....

 

But I want to thank you, I learned again some new features.

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#7
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Re:not continuing recording
2024-08-08 10:10:42

  @Bart69 Thank you for your cooperation and attempt, and glad to hear your case is solved. smiley

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#8
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