Tapo C310 Camera has stopped recording activity suddenly after SD card was full?
Tapo C310 Camera has stopped recording activity suddenly after SD card was full?
Hi All,
I am a slightly confused as recently (as of 2 days!) my Tapo C310 camera has stopped recording any activity that takes place.
I can still view all motion through the app as normal, however when you click on recordings there is no data there.
I did recently get the notification that my Tapo storage is full, however I do have loop recording on and reading other posts on the forum it seems that the recording is meant to overwrite the older recordings and begin recording as normal again.
Please could I have some support on this as it would be much appreciated?
I have attached an image to show loop recording is on but it says I am only limited to one image. The other image showed rhat "continuous recording" is ticked on the recording schedule.
Many thanks
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Hi,
It's hard to say if the problem is the camera's detection feature not working or the storage feature not working.
1. Please refer to the instructions below to confirm if your detection settings are correct.
What to do if the Detection feature is not working on the TP-Link Camera?
2. On the camera's Device Settings>Notifications page, is the notification feature enabled? If you see the Activity Type option, please ensure that motion detection and person detection are selected.
3. If your settings are correct, you can move in front of the camera and then check if you can receive a new notification on the Tapo app>Home tab>Bell icon>your camera page.
4. On the camera's Device Settings>Storage & Recording>Recording Schedule page, please tap Edit at the top right corner>select continuous recordings for all time, save the changes, and then check if there are video recordings stored on the SD card.
Best Regards
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Same situation on C320WS. No new records since today. SD was formatted, no change, settings verified, no change. Firmware: 1.1.5 Build 240605 Rel.49436n
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Hi,
On the camera's Device Settings>Storage & Recording>Recording Schedule page, please tap Edit at the top right corner>select continuous recordings for all time, save the changes, and then check if there are video recordings stored on the SD card.
Best Regards
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I'm the same but there's been no fix to it this far! It's been well over a week now.. please do let me know if you find a solution
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Hi,
I have escalated your case to the tech team, and they will contact you via email to continue troubleshooting the issue.
Best Regards
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