D235 doorbell showing solid orange but not resetting when pressing the reset button

Just installed new tapo d235 doorbell in hardwired mode yesterday. After 15 hours doorbell is offline in the app. I tried resetting by pressing reset for 10 seconds but nothing happens like and its still solid orange. Tried powering it on but not responding.
The wifi network used is working perfectly fine with internet on other devices. I didn't change any dns or internet settings on the router/modem
What's the solution?
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@mrcet007 how did you get into it. I need to do the same.
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@mishendr How long did you disconnect the battery? I just disconnected and reconnected it and the problem persists, I cannot reset the device :´(
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@mrcet007 Hello, if your not able to reset, go to your dealer and return the product, thats what I had to do.
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