Tapo RV20 multiple software issues

Tapo RV20 multiple software issues

Tapo RV20 multiple software issues
Tapo RV20 multiple software issues
2025-01-19 18:43:00 - last edited 2025-01-23 06:24:24
Model: Tapo RV20  
Hardware Version:
Firmware Version:

I’ve been having a frustrating experience with my TP-Link Tapo RV20. Within just 7 months, I faced multiple issues: the water tank leaked, it frequently displayed “device trapped” and stopped cleaning, it cleaned in circles, skipped mopping entirely, or mopped excessively wet. Every day, there seemed to be a new problem.

 

After claiming the warranty, I received a replacement, but unfortunately, the issues persist. The new unit exhibits the same problems: incomplete cleaning, abrupt “device trapped” errors, cleaning in circles, inconsistent mopping, and other recurring issues. It’s becoming a daily hassle.

 

Why is this such a pain? Why is the software seemingly getting worse over time?

 

I’ve already tried remapping and resetting the device twice, but nothing seems to improve. Can someone help?

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#1
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2 Reply
Re:Tapo RV20 multiple software issues
2025-01-23 06:48:19

  @Sushanth 

 

If there are several product issues, we recommend reaching out to the local TP-Link support for efficient assistance.

 

About the water leak problem, did you add any cleaning agent to the water tank? Cleaning agents can potentially corrode the water tank and internal hardware.

 

As for the "incomplete cleaning' issue, did you stop it in the app or did anyone press the button on the robot vacuum itself? The message says "Cleaning job stopped manually".

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#2
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Re:Tapo RV20 multiple software issues
2025-01-23 06:53:51

  @Wayne-TP i have already connected with tp link service multiple times and reset the device and this is a very new replacement device that i received last month. I don't have the water leak issue anymore.

 

but the main problem is the software. I stopped the device manually because it was showing multiple errors like "device trapped" when there is nothing and its on a plane surface and it always fails to clean the mapped surface completely as u can see in my screenshots shared ealier how zig zag it cleans sometimes.

 

there is a very huge software problem. It used to do perfectly earlier not its just too bad. Pls help me

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