Video freezing / jumping after latest firmware update

Video freezing / jumping after latest firmware update

Video freezing / jumping after latest firmware update
Video freezing / jumping after latest firmware update
2025-03-26 09:20:03 - last edited 2025-03-27 08:40:49
Model: Tapo C220  
Hardware Version:
Firmware Version: 1.3.1 Build 250228 Rel. 67905n

I have issues after updating one camera to latest firmware. I have Tapo c220 and video freezes on the camera which was updated.

 

Video is recorded on sd-card only, no cloud.

 

I did also reformatting of sd-card, didn't helped. Did reboot of camera and also unplug for like 20 mins, nothing helped. Video freezes or jumping, like we can see man in one place and then he jumps for couple of meters :)

The firmware version is 1.3.1 Build 250228 Rel. 67905n.

Second camera is still on the old fw version 1.2.5 and no issues there...

Tried to find advice here how to downgrade this faulty fw version but seems it is not supported :(

 

 

Update: It looks the issue is with watching of video which was recorded after updade. I downloaded video on my phone and there is no problems shown. If I watch the same on camera, then is freezes, etc.

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#1
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1 Accepted Solution
Re:Video freezing / jumping after latest firmware update-Solution
2025-03-27 07:55:57 - last edited 2025-03-27 08:40:49

  @Ansis 

Hi,

On the Tapo app, please go to the camera's Device Settings > Advanced Settings > Display Settings page, select the Compatible Mode, and then check if you can watch the video recordings from the SD card on the Tapo app properly.

Best Regards

Recommended Solution
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#2
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5 Reply
Re:Video freezing / jumping after latest firmware update-Solution
2025-03-27 07:55:57 - last edited 2025-03-27 08:40:49

  @Ansis 

Hi,

On the Tapo app, please go to the camera's Device Settings > Advanced Settings > Display Settings page, select the Compatible Mode, and then check if you can watch the video recordings from the SD card on the Tapo app properly.

Best Regards

Recommended Solution
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#2
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Re:Video freezing / jumping after latest firmware update
2025-03-27 08:40:40 - last edited 2025-03-27 08:40:44

  @Solla-topee 

 

Great, thanks, this solved the issue!

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#3
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Re:Video freezing / jumping after latest firmware update
2025-03-27 08:53:51

  @Ansis laugh

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#4
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Re:Video freezing / jumping after latest firmware update
2025-05-03 16:37:24

  @Solla-topee 

 

Hey,

Firmware Version: 1.3.1 Build 250228 Rel. 67905n Tapo C220

It's already May and C220 after the March update keeps disconnecting from the router's DHCP several times an hour

When will the patch be released?

 

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#5
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Re:Video freezing / jumping after latest firmware update
2025-05-07 09:50:20

  @Michal-PL 

Hi, 
Your problem is different from the reported one. We suggest starting a new thread here for further assistance.
 

If your camera keeps going offline on the Tapo app, please refer to the following instructions to troubleshoot.
What should I do if my Tapo smart device keeps losing connection or going Offline?

Best Regards

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#6
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