Tapo off line

Tapo off line

Tapo off line
Tapo off line
2025-05-10 06:54:39 - last edited 2025-06-10 05:49:13

According to my Tapo app all my tapo products, cameras, hubs and smart plug are offline. But they are still working in regards too the cameras are picking up motion, records the event (that ia m able to view). The only thing that i cant seem to do is live view as the app thinks there off line (but there not)

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#1
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1 Accepted Solution
Re:Tapo off line-Solution
2025-05-10 14:00:41 - last edited 2025-06-10 05:49:13

Hi everyone, thank you for bringing this to our attention. Our team is aware of this issue and is working on this with high priority. 

 

Please follow this article and I'll share the latest information there if I receive any updates. [2025/05/10] Tapo Devices Show Offline in the App

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#6
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Re:Tapo off line
2025-05-10 07:14:43
Same here - local devices only are online when I use my WLAN. With mobile connection local devices all are offline, despite devices in other countries (NL) and two of my local cameras here (for what reason whatever). Other mobile connection, using another provider is the same - Tapo, what's going on?
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#2
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Re:Tapo off line
2025-05-10 07:57:16
Same here. It seems the server is down for several hours
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#3
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Re:Tapo off line
2025-05-10 09:56:29

  @POH-Auto Same here. Started appearing offline 09/05/2025. Only showing online when I'm using Wi-Fi!

No good as CCTV cameras if we can't view them 🤷🏼

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#4
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Re:Tapo off line
2025-05-10 10:39:17

  @POH-Auto 

 

Portugal, also same here, 3 tapo are online and c51a os offline, but receiving notifications 

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#5
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Re:Tapo off line-Solution
2025-05-10 14:00:41 - last edited 2025-06-10 05:49:13

Hi everyone, thank you for bringing this to our attention. Our team is aware of this issue and is working on this with high priority. 

 

Please follow this article and I'll share the latest information there if I receive any updates. [2025/05/10] Tapo Devices Show Offline in the App

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#6
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