I can't see the 24/7 recordings on the H500 smart hub
Hi,
I have the Tapo H500 and a C460 camera with solar panel.
In the beginning I have a SD card in the camera and with the latest update I can see the 24/7 recordings. The timeline was light purple.
After installing the H500 I see only the detection moments. And the timeline is white.
How can I see the 24/7 recordings with 1 FPS. Do I something wrong.
Coen
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Oh i see, I thought you wanted to see continuous recordings, but only detection videos are available.
The hub storage feature is not yet compatible with the 24/7 capture. You can adjust the recording type to detection recording, or insert an SD card to the camera to use the 24/7 capture feature.
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The feature on the Tapo C460 is 24/7 capture, it is not the same as 24/7 recording. With 24/7 Capture, the Tapo camera takes a series of images at regular intervals and automatically records whenever an event is detected.
More details on 24/7 Capture: See what happens all day long and never miss a critical moment
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Hi, Sure I mean the capture function.
I follow the steps in the manual. First I turned 24/7 capture off and turned it on again. After turned on I get the message that the HUB storage is not enough. He said: Unable to turn on the 24/7 capture function. Go to storage settings. When I go to the settings, he ask for a SD card in the camera.
I have a 1TB internal disk in the H500. Is that not enough??
Grtz,
Coen
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Oh i see, I thought you wanted to see continuous recordings, but only detection videos are available.
The hub storage feature is not yet compatible with the 24/7 capture. You can adjust the recording type to detection recording, or insert an SD card to the camera to use the 24/7 capture feature.
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Hi,
Then I didn't understand that well beforehand. I assumed that this was possible. That's why I put a large HDD in it.
Will this be possible in the future???
I know it is possible with an sd card in the camera. Before the H500 came in I used that too. I could go back to the SD card, but then I would miss the extra functionality of the hub.
Coen
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Coen_le_Grand wrote
Hi,
Then I didn't understand that well beforehand. I assumed that this was possible. That's why I put a large HDD in it.
Will this be possible in the future???
I know it is possible with an sd card in the camera. Before the H500 came in I used that too. I could go back to the SD card, but then I would miss the extra functionality of the hub.
Coen
Plans are already in place, and compatibility is expected to be achieved in 2025 Q3.
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Wayne-TP wrote
Coen_le_Grand wrote
Hi,
Then I didn't understand that well beforehand. I assumed that this was possible. That's why I put a large HDD in it.
Will this be possible in the future???
I know it is possible with an sd card in the camera. Before the H500 came in I used that too. I could go back to the SD card, but then I would miss the extra functionality of the hub.
Coen
Plans are already in place, and compatibility is expected to be achieved in 2025 Q3.
O.k., I'am still waiting.
Thank you
Coen
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@Wayne-TP This is completely misleading and I purchased the H500 based on official TP-Link FB posts (June 3rd) like these:
Introducing the Tapo H500 Smart Hub, your central control unit for a smarter, more secure home.
With support for multiple smart devices, the H500 ensures seamless automation and reliable performance. It also unlocks 24/7 recording for your Tapo cameras with 16GB of included storage, giving you peace of mind with continuous video storage. Enjoy enhanced security features, faster response times, and effortless integration with Tapo sensors, switches, and cameras.
Smart living starts here, all from a single, powerful hub.
https://www.facebook.com/share/p/1YF1WgFWgj/
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bortron wrote
@Wayne-TP This is completely misleading and I purchased the H500 based on official TP-Link FB posts (June 3rd) like these:
Introducing the Tapo H500 Smart Hub, your central control unit for a smarter, more secure home.
With support for multiple smart devices, the H500 ensures seamless automation and reliable performance. It also unlocks 24/7 recording for your Tapo cameras with 16GB of included storage, giving you peace of mind with continuous video storage. Enjoy enhanced security features, faster response times, and effortless integration with Tapo sensors, switches, and cameras.
Smart living starts here, all from a single, powerful hub.
https://www.facebook.com/share/p/1YF1WgFWgj/
Please note that the feature discussed in this thread is 24/7 capture, which is different from 24/7 continuous recordings. The AC-powered WiFi camera can record continuous videos to the H500 when they're linked, without the need for getting each camera a separate microSD card.
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