I can't see the 24/7 recordings on the H500 smart hub
I can't see the 24/7 recordings on the H500 smart hub
Hi,
I have the Tapo H500 and a C460 camera with solar panel.
In the beginning I have a SD card in the camera and with the latest update I can see the 24/7 recordings. The timeline was light purple.
After installing the H500 I see only the detection moments. And the timeline is white.
How can I see the 24/7 recordings with 1 FPS. Do I something wrong.
Coen
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Hi,
I have the latest firmware on both devices, but it is not possible to activate this function.
Kind regards
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Coen_le_Grand wrote
Make sure the camera's firmware is updated as well. Restart both the camera and the hub, then try to reselect the storage path.
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Wayne-TP wrote
Coen_le_Grand wrote
Make sure the camera's firmware is updated as well. Restart both the camera and the hub, then try to reselect the storage path.
Perfect! Everything is working now after the reset
Thank you,
Coen
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@Wayne-TP Hi! I have just set up my H500 hub nd linked my 3 cameras to it. However, I do not see the option of enabling Continuous Capture. All 3 cameras are C425, but believe this shoudl not matter as this option must be enabled through the hub according to your advertisment?1 have tried to reboot the hub - did not help. Firware seems to be up to date (1.3.9 Build 20251218 rel.62866). Please advise.
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SP90 wrote
@Wayne-TP Hi! I have just set up my H500 hub nd linked my 3 cameras to it. However, I do not see the option of enabling Continuous Capture. All 3 cameras are C425, but believe this shoudl not matter as this option must be enabled through the hub according to your advertisment?1 have tried to reboot the hub - did not help. Firware seems to be up to date (1.3.9 Build 20251218 rel.62866). Please advise.
Tapo C425 is a battery-powered camera, it does not support the features that have high power consumption, such as continuous recording, regardless of the video storage path.
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